Manager, Quality Assurance at CrunchTime!

| Greater Boston Area
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CrunchTime! Information Systems ( is experiencing record growth and is looking for high-energy professionals who can enhance our organization and contribute to the evolution of our suite of world-class enterprise management products. If you possess the skills and the desire to be part of a team dedicated to industry leadership, we'd like to hear from you.

We are looking for a highly motivated Manager of Quality Assurance to manage and oversee product testing efforts for CrunchTime’s Application Suite. This individual will report to a Development Manager and be responsible for coordinating manual and automated testing efforts so that delivery deadlines are met and CrunchTime! Quality standards are adhered to. This individual will work with the QA Architect to foster team growth and ensure all automated testing disciplines are applied to each project. This role is expected to be a hands on leader and highly engaged with technology.



  • Oversee and coordinate all Testing effort on assigned projects reporting to Development Manager with a QA Team comprised of U.S. and offshore staff
  • Coordinate testing teams activities with 3rd party vendors and/or vendor platforms.
  • Participate in the release planning, establishing milestones and driving the delivery of the release as defined in the roadmap
  • Provide oversight and contributions towards manual and automated test in a continuous build and deployment model.
  • Work with peers to devise the testing methodology and provide tools to ensure maximum productivity and visibility of release quality milestones
  • Provide management and mentorship to direct reports including regular performance reviews.


  • Test application functionality as needed during the release
  • Verification and documentation of defects identified during testing or reported by internal users and/or customer end-users
  • Develop a plan to unify the technologies across the product lines as directed by the QA Architect


  • Coordinate with Client Services and Technical Support team to provide 2nd level support for test escapes affecting customer operations
  • Attend weekly support meeting to ensure resolution of open issues.

Required Skills:

  • Strong leadership and mentoring skills
  • Superior oral and written communications
  • Strong project management skills
  • Proven experience with various web and mobile development technologies, including Java, Spring, REST, IOS and Andriod Development, Xamarin, jquery
  • Proven experience with various software development and testing tools, JIRA, Confluence, Jenkins, SVN, Docker, Cucumber, Linux, Putty, Winscp, Jmeter
  • Exceptional SQL and database skills
  • Exceptional troubleshooting and problem solving skills.
  • Ability to process complex business requirements and work with team members to develop use cases and test plans to ensure quality standards are met
  • High degree of professionalism and self-motivation
  • Detail-Oriented and superior multi-tasking capabilities
  • Ability/desire to work within a fast-paced environment

Desired Experience and Education:

  • Bachelors Degree, preferably in Computer Science, MIS, or I.T.
  • 5+ years of experience in software quality assurance
  • 3+ years of experience testing web application in a Java environment
  • 3+ years of experience testing with automated test frameworks, preferably selenium
  • 3+ years of experience testing mobile application for Andriod and IOS
  • Previous experience in hospitality businesses or Accounting a plus.

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We're in the West End - near the Celtics, Bruins, and only a 2-min walk from North Station and the Haymarket T. Big things are happening around here!

An Insider's view of CrunchTime!

What are some social events your company does?

Did we say we like food? Every Friday we have a huge lunch spread from one of Boston's best lunch places - and it's always something different. Tuesdays are for hot bagels and muffins. "Thursty Thursdays" feature the finest local craft brews we can get our hands on. There's even a Bevi and all the Caribou, Dunkin' and Starbucks you can drink.


Sales and Marketing

What does your typical day look like?

As an implementation lead, when I am on the road, I spend my day onsite with the client at their corporate offices guiding them through the process of integrating CrunchTime into their business model. One of the most interesting aspects of my job is learning our client’s business needs and helping them configure our application to meet those needs.


Deployment Manager

How has your career grown since starting at the company?

Coming from the restaurant industry, I'm especially proud to work for this company. As a Product Specialist, I'm always being challenged to learn and develop new ways to use the applications to fit how our Restaurant and Cruise customers need to run their business. Every day is different!"


Product Specialist

What are some things you learned at the company?

So, so much. One of my biggest takeaways would be the creative solutions to exciting, outside-the-box challenges. I've had the opportunity to work in three different positions at CrunchTime! in the past three years, and with dozens of teammates who each bring their own experiences, ideas, and passion to the table to help create these solutions.


Assoc. Business Analyst

What are CrunchTime! Perks + Benefits

Volunteer in local community
We donate our food and labor operations software to The Pine Street Inn and work with the NECHV, Mass General Blood Donation Center and Community Servings.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Customized development tracks
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