The Information System Engineer III (ISE) is responsible for supporting the internal and cloud-based systems used by the Employee Digital Enablement Group (EDE). Under general supervision performs technical work including designing, setup, administering, upgrade and troubleshooting computer systems and associated hardware and software. The ISE participates in the development of architectural standards and procedures. 

Responsibilities

• Responsible for installation, administration and support of the Active Directory domain structure. Including onsite Active Directory and Azure Active Directory. Administer group policies, digital certificates, Microsoft System Center Configuration Manager and Windows update deployments.
• Responsible for working with internal stakeholders and 3rd party application vendors on implementing Single Sign-On (SSO) for new applications and supporting existing applications.
• Responsible for security standards and configuration of EDE systems.
• Support Microsoft Intune and mobile administration. This includes Microsoft MAM and MDM products. 
• Administer Microsoft Office 365 environment
• Responsible for supporting our automated Identity Management system.
• Manage internal and external domain names
• Teach and mentor junior members of EDE.
• Be an excellent business partner to multiple organizations, recommending secure processes and systems.
• Consistently display an outstanding customer service attitude.
• Analyze the existing infrastructure and take ownership of making recommendations for improvement, automation, and efficiency.
• Maintain knowledge base to document solutions to know problems and internal procedures.
• Participates in the definition architectural standards for IT infrastructure
• Participate in the definition of standard IT practices and procedures

Requirements

• College degree preferred
• Microsoft Certifications like (MCP, MCSA, MCSE, etc) preferred.
• 10+ years industry experience
• Outstanding written and verbal communication skills targeting all levels of the organization
• Detailed knowledge of Microsoft desktop operating systems
• Detailed knowledge of Microsoft server products including (Windows Server (2012/2016/2019), SCCM)
• Detailed knowledge of Microsoft Office 365
• Detailed knowledge of Microsoft Intune
• Detailed knowledge of Microsoft Azure SSO
• Detailed knowledge of Active Directory and Azure Active Directory
• Detailed knowledge of Microsoft Identity Manager (MIM)
• Knowledge of desktop architecture and build methodologies
• Knowledge of Microsoft AutoPilot
• Broad knowledge of all IT Disciplines, ie Server, Datacenter, Telecom and Messaging
• Work as part of a team to support global operations of Dynatrace’s computer systems and applications.

Dynatrace provides software intelligence to simplify enterprise cloud complexity and accelerate digital transformation. With AI and complete automation, our all-in-one platform provides answers, not just data, about the performance of applications, the underlying infrastructure and the experience of all users. That’s why many of the world’s largest enterprises trust Dynatrace to modernize and automate enterprise cloud operations, release better software faster, and deliver unrivaled digital experiences.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.