Information Security & Privacy Compliance Specialist at Interactions

| Greater Boston Area
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Interactions is changing the way businesses and consumers communicate by transforming frustrating experiences into productive conversations.

At Interactions, we have created an environment that is based on innovation, quick-thinking, and abundant growth opportunities. Our employees are smart, hard-working and invested in the success of the company. We pride ourselves on our forward-thinking and innovation, and our ability to balance a start-up environment with a healthy work-life balance.

Working at Interactions is an opportunity to be part of the team that’s changing the way customer care is delivered.

Position Overview:

The Compliance Specialist will be an integral part of the Interactions team that drives the information security and privacy compliance function for the organization.

Essential Job Functions*:

The Compliance Specialist is responsible for

  • managing external audit firms.
  • the planning and execution of external audits.
  • monitoring, managing, and closing existing audit issues.
  • ensuring that internal systems are compliant with security and privacy standards.

Regulatory Requirement Mapping

• Translate complex regulations into clear, easily understood regulatory requirements and desired outcomes.

• Map regulatory requirements across regulations to identify overlapping requirements and compliance efficiencies.

Monitoring Compliance

• Track regulatory compliance and maintain up-to-date records of regulatory requirements and corresponding mitigating controls.

• Ensure that Information Security policies comply with regulations; draft, edit, and publish Policy and Standards when policies need to be updated or created.

Cross-Functional Collaboration

• Coordinate with other SMEs and functions who maintain controls to track compliance across the organization and pool expertise on vague or complex regulatory requirements.     

• Facilitate internal assessments of controls against compliance requirements, providing reports and remediation recommendations.

• Work with business units to ensure controls are effective and appropriately address the relevant regulatory requirements they address.

Other Duties and Responsibilities:

• Client RFP/Questionnaire responses relating to information security and information security compliance

• Vendor Information Security Risk Management (performing third-party risk assessments)

Preparation, Knowledge, Skills and Abilities:


• Technical expertise and experience implementing security controls across a broad range of scopes

• Expert level experience (3-5 years) with hands-on analyzing and applying compliance requirements to security practices including, but not limited to Trust Services Criteria SOC2 (SSAE18), PCI, HIPAA, GDPR, CCPA, ISO27001.

• Ability to keep current with changes and trends in the regulatory landscape

• Demonstrated organization, facilitation, communication, and presentation skills

• Demonstrated ability to lead and execute across a range of businesses within an enterprise and functions with differing issues and interests

Desired certifications:

• Certified Information Privacy Professional (CIPP)

• Certified Information Systems Auditor (CISA)

• Certified Information Systems Security Professional (CISSP)

• PCI Qualified Security Assessor (QSA)

• PCI Internal Security Assessor (ISA)

• Certified in Risk and Information Systems Control (CRISC)

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We are located in historic Franklin, MA home to the first public library. With public transportation, the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!


Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!


Sr. VP of Engineering

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.


Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Interactions hosts lunch and learn meetings once per month.
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