Dispatch, headquartered in Boston, is one of the fastest-growing software companies in America. Leveraging our proprietary adaptive platform and industry-leading technology integrations, Dispatch partners with customer-centric brands to simplify complex home service networks.

We are not a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

Dispatch is the ideal place for technologists to grow their technical and leadership skills while collaborating and sharing that knowledge with other talented, high potential engineers. Our team solves complex business and scalability problems and help define the direction of the product.

As The Director, Software Engineering You Will:

Technical Management Responsibilities:

• Partner closely with Product Management and other business stakeholders to develop and then execute on roadmaps that drive the business forward with a focus on quality.
• Drive organizational initiatives that support business and customer needs.
• Act as a trusted advisor to the executive team in developing company strategy.
• Oversee the delivery of products that exceed customer’s needs and are robust, scalable, easy to maintain and easy to enhance.
• Partner with peer engineering managers and leads to drive continuous process improvements and innovation
• Be a subject matter expert, lead the team by example and have a strategic influence.
• Maintain balance between building high quality products and shipping code fast
• Involvement in code reviews and unit testing in conjunction with feature delivery

Functional Management Responsibilities

• Build a high performing, collaborative, and empowered software engineering team with a focus on solving business problems facing customers and the company.
• Develop an intentional method for developing talent in the engineering organization.
• Ensure the engineering team has the resources and capacity to meet the company’s ambitious goals.
• Mentor team leads and engineers on technical design, architectural guidance, coding standards, the definition of done, and best practices.

What We Seek:

• 10+ years overall experience as a hands-on software engineer with 4+ years managing engineering teams
• Strong management expertise with proven experience developing senior talent.
• Prior experience developing and executing a technical roadmap that drives tangible business value.
• Experience with CI/CD processes with a distributed, services-based, cloud-based infrastructure and cloud-based tooling (AWS preferred).
• Hands on experience with languages like JavaScript, Ruby, Python and Go, frameworks like React, Rails, and AWS Lambda, and database systems like Postgres.
• Expertise in delivering software products using agile methodologies fostering continuous improvement and a learning organization.
• Experience managing integrations with external vendors, customers, and partners on a variety of platforms.
• Proven ability to anticipate risks and blockers and organize work and put plans in place to address those before they become issues.
• Experience delivering software in a highly regulated industry is a plus.

WITHIN ONE MONTH, YOU’LL:

• Attend New Hire Training
• Learn the Dev and Product Management processes
• Gain exposure to Dispatch’s product suite
• Learn about Dispatch’s tools and technologies
• Get to know your team

WITHIN THREE MONTHS, YOU’LL:

• Discussing and assisting with building out product roadmap
• Work with recruitment on hiring for your team
• Participate and lead scrum meetings

WITHIN SIX MONTHS, YOU’LL:

• Train and integrate your team into Dispatch and dev processes
• Ensure the best dev practices are being used
• Ensure that we are releasing high quality product
• Participate and contribute in maintenance and new product development

WITHIN TWELVE MONTHS, YOU’LL:

• Be an expert on Dispatch’s product
• Partner and work cross functionally with other dev teams and the Product team
• Take full ownership of features and processes of the product
• Continuously coach and mentor your team to achieve their career goals
• Continuously think about and work on process improvements for an always high-quality product

BENEFITS & PERKS

• Unlimited Paid Time Off (PTO)
• Comprehensive Insurance Coverage
• Learning and Development Reimbursement
• DispatchFit Gym/Fitness Program Reimbursement
• Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks

Still with us?
We’re ready to meet you if you wake up every day eager to get your hands dirty in a high growth start-up atmosphere. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

The Dispatch Story

The service industry is changing. More and more, brands are building networks of third-party contractors and technicians to service their customers. Dispatch helps these brands manage and improve these service provider networks, leading to extraordinary customer experiences. Dispatch brings visibility and data intelligence to previously unmeasured service interactions, leading to measurable improvements in margin and revenue.

We are not a software vendor. We are a brand partner – delivering extraordinary value using a synthesis of our platform, people, and partnership approach. Backed by Vista Equity Partners, Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you.

Dispatch is an equal opportunity employer and values diversity at on all of our teams. Inclusiveness is second nature, not an initiative at Dispatch. We are building an engaged team where we celebrate multiple approaches and points of view. We believe diversity drives innovation and empowers everyone to feel valued and heard. We strive to create an environment where everyone, from any background, can bring their whole self to work and do their best. 

We're a tech-savvy team with a culture built on curiosity, precision, and forward-thinking that ends up being the foundation of our product. Every employee is nurtured in a way to help them grow both personally and professionally. Come join our growing team!

To all recruitment agencies: Dispatch does not accept agency resumes. Please do not forward resumes to our jobs alias, Dispatch employees or any other organization location. Dispatch is not responsible for any fees related to unsolicited resumes.