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Director, Site Reliability Engineering

| Greater Boston Area

Description

 

Director, Site Reliability Engineering

 

About the position:
Everbridge is looking for a full-time Director for its Site Reliability Engineering Team with functional knowledge in all areas of SaaS Operations with experience in management of large-scale global applications infrastructure. The successful candidate should have experience working in a Software-as-a-Service offering. Candidates should also have experience designing, planning, implementing, tuning and operating IT technologies including automation code, cloud environments, micro-service architectures, and clustering technology. The right candidate shall know and follow all applicable industry best practices for management of a global application platform.

 

About the team:
As a member of our SaaS Operations team, you will join a team of bright, fast-paced engineers. You’ll work in a cutting-edge cloud environment that will power our company’s impressive growth. We are smart, innovative, and ambitious, and are looking for great people to join us.

 

Job Duties:

·       Lead the Everbridge Site Reliability Engineering teams.

·       Drive Design, Architecture, Operability, Security, and Scaling of the Everbridge Platforms

·       Help develop and maintain processes, tools, and documentation in a multi-region cloud deployment.

·       Facilitate the evaluation of automation and new software solutions.

·       Collaborate with Architects, Developers, Data Reliability, and Automation teams on designing scalable and highly available systems.

·       Ensure proper security, monitoring, alerting and reporting for application platforms.

·       Troubleshoot and resolve production issues

·       Help drive the capacity planning process

 

Required Qualifications:

·       Experience in application delivery in a SaaS or Highly Available Hosting Environment

·       Experience in designing for the cloud and utilizing cloud advantages.

·       Experience with medium-scale to large-scale UNIX/Linux production environments, preferably as part of an online service provider.

·       Strong sense of ownership of large projects and complex tasks.

·       Strong interpersonal and communications skills

·       Ability to solve problems quickly while taking an automation first approach.

·       Hands on experience release, deployment, and environment lifecycle management.

·       Experience with multi-cloud & hybrid-cloud technologies.

·       Experience with Open Source technologies.

·       Experience with virtualization & container technologies

·       Hands-on experience with infrastructure-as-code tools and concepts. (Preferably HashiCorp tools like Terraform/Consul/Packer/Nomad and management tools like Kubernetes/Salt)

·       Experience with more advanced automated monitoring and log aggregation systems. (NewRelic, DataDog, SumoLogic, Splunk, Logstash, etc.)

·       Experience with multi-geography and distributed systems.

·       Working knowledge of web, application, database, and OS server systems (Nginx, Tomcat, MongoDB, ElasticSearch, ZooKeeper, RabbitMQ, Redis)

·       Ability to manage competing priorities in a complex environment

 

Desired Qualifications:

·       Previous experience working in SaaS Operations (Site Reliability Leader, Infrastructure Architect, Software Architect, Operations Engineer, Operations Manager, etc.)

·       Bachelor's degree or equivalent work experience

·       U.S. Citizen

·       Able to pass a Federal drug screening

 

About the company:
Everbridge is the leading critical communications platform trusted by corporations and communities of all sizes to connect the right people for real-time collaboration and response. Connecting more than 100 million people and internet-enabled devices, the company assures that secure, compliant communications are delivered and confirmed, whether locally or globally. Everbridge was recently named one of the Boston Business Journal’s “Best Places to Work” for 2015!

Everbridge is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

 


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages

Location

Free parking, plenty of restaurants, shopping and outdoor spaces to enjoy!

What are Everbridge Perks + Benefits

Everbridge Benefits Overview

Our benefits package is competitive and robust. Four weeks' vacation, eleven company holidays, and a flexible work from home policy, are just some of the highlights of what we offer to our team. Click the links below for details on what we offer to you and your family.

Culture
Volunteer in local community
Check out this blog post to see how our fellow #bridgers use their generous VTO benefit: https://medium.com/team-everbridge/giving-back-to-the-communities-where-we-work-and-live-1642296e8719
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
This program includes healthcare and dependent care management accounts to allow employees to pay out-of-pocket expenses with tax-free dollars.
Disability Insurance
Life and disability insurance provides financial protection to you and your loved ones in the event of a serious injury or death. Basic life/AD&D, STD & LTD is provided at no cost to you.
Dental Benefits
PPO in-network provides coverage for 100% preventative care and basic care and 60% for major services, up to $2,000 annual maximum.
Vision Benefits
A comprehensive vision plan, provided through MetLife, reduces costs for those who regularly see an eye care professional for eyeglasses or contact lenses.
Health Insurance Benefits
Everbridge offers two Preferred Provider Organization (PPO) options and a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA) option. All plans are managed by Blue Cross Blue Shield
Life Insurance
Life and disability insurance provides financial protection to you and your loved ones in the event of a serious injury or death. Basic life/AD&D, STD & LTD is provided at no cost to you.
Pet Insurance
Everbridge employees can ensure a long & healthy life for their pet by purchasing pet insurance through United Pet Care discount program.
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
Employees can contribute from 1% to 25% of salary. The plan allows employees to make 401k contributions on pre-tax and after-tax basis. Employee chooses from various investment options.
401(K) Matching
Company match is a 50% match on the first 4% of salary contributed, up to the yearly maximum. Company matching contributions are subject to a three-year vesting schedule– 1/3 after one year, 2/3 aft
Employee Stock Purchase Plan
US employees may contribute up to 15% of base pay toward purchase of Everbridge stock. Stocks are purchased at 15% discount off market price. The ESPP has 2 six-month offering/contribution periods.
Performance Bonus
Depending on your position at Everbridge, you may be eligible for an annual performance based bonus at year end.
Child Care & Parental Leave Benefits
Generous Parental Leave
For birthing moms: 100% pay up to 10 weeks (coordinated with Short-Term Disability) For partners and adoptive parents: 100% pay up to 4 weeks
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Everbridge offers a number of remote positions, and our office-based positions are eligible for remote flexibilty, per manager discretion.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Employees are eligible for paid time off for sick, personal or vacation leave. New hires are eligible for 20 days / 160 hours per year, accrued on a bi-weekly basis and prorated based on date of hire.
Paid Volunteer Time
Full-time, US-based employees can take two days / 16 hours per year to participate in community-service activities that are company sponsored through a Pro Bono partner.
Paid Sick Days
Employees are eligible for paid time off for sick, personal or vacation leave. New hires are eligible for 20 days / 160 hours per year, accrued on a bi-weekly basis and prorated based on date of hire.
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Our CultureBridge committee plans multiple company social events throughout the year including themed "Thirsty Thursday" events, annual holiday parties, summer outings, and more!
Free Daily Meals
We provide free breakfast on Monday. Employees get free lunch on Tuesday and thirsty Thursday events!
Game Room
Our game room includes Ping Pong, Foosball, Video Games, Darts.
Stocked Kitchen
All office locations are stocked with snacks, and offer weekly Tasty Tuesday company catered lunches. We also offer seasonal cold brew, and Thirsty Thursdays.
Happy Hours
Every week, we host "Tasty Tuesdays" (free lunch) and "Thursty Thursdays" (company happy hour).
Parking
We offer employees Free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Catered Lunch on Tuesdays & Craft Beer Deliveries on Thirsty Thursdays | Flexible Work Environment | Employee Referral Program with Networking Effect Leading to Cash Bonuses | Employee Stock Purchase Plan | Monthly Employee Engagement Activities (Chili Cook-off, Summer Outing, Holiday Party, Massage Day, Coffee Cart at Qtr. End) | Education and on-boarding sessions for the entire company through our "Bits & Bytes" program | Financial results are always shared and visible

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