Director, Site Reliability Engineering

About the position:
Everbridge is looking for a full-time Director for its Site Reliability Engineering Team with functional knowledge in all areas of SaaS Operations with experience in management of large-scale global applications infrastructure. The successful candidate should have experience working in a Software-as-a-Service offering. Candidates should also have experience designing, planning, implementing, tuning and operating IT technologies including automation code, cloud environments, micro-service architectures, and clustering technology. The right candidate shall know and follow all applicable industry best practices for management of a global application platform.

About the team:
As a member of our SaaS Operations team, you will join a team of bright, fast-paced engineers. You’ll work in a cutting-edge cloud environment that will power our company’s impressive growth. We are smart, innovative, and ambitious, and are looking for great people to join us.

Job Duties:

·       Lead the Everbridge Site Reliability Engineering teams.

·       Drive Design, Architecture, Operability, Security, and Scaling of the Everbridge Platforms

·       Help develop and maintain processes, tools, and documentation in a multi-region cloud deployment.

·       Facilitate the evaluation of automation and new software solutions.

·       Collaborate with Architects, Developers, Data Reliability, and Automation teams on designing scalable and highly available systems.

·       Ensure proper security, monitoring, alerting and reporting for application platforms.

·       Troubleshoot and resolve production issues

·       Help drive the capacity planning process

Required Qualifications:

·       Experience in application delivery in a SaaS or Highly Available Hosting Environment

·       Experience in designing for the cloud and utilizing cloud advantages.

·       Experience with medium-scale to large-scale UNIX/Linux production environments, preferably as part of an online service provider.

·       Strong sense of ownership of large projects and complex tasks.

·       Strong interpersonal and communications skills

·       Ability to solve problems quickly while taking an automation first approach.

·       Hands on experience release, deployment, and environment lifecycle management.

·       Experience with multi-cloud & hybrid-cloud technologies.

·       Experience with Open Source technologies.

·       Experience with virtualization & container technologies

·       Hands-on experience with infrastructure-as-code tools and concepts. (Preferably HashiCorp tools like Terraform/Consul/Packer/Nomad and management tools like Kubernetes/Salt)

·       Experience with more advanced automated monitoring and log aggregation systems. (NewRelic, DataDog, SumoLogic, Splunk, Logstash, etc.)

·       Experience with multi-geography and distributed systems.

·       Working knowledge of web, application, database, and OS server systems (Nginx, Tomcat, MongoDB, ElasticSearch, ZooKeeper, RabbitMQ, Redis)

·       Ability to manage competing priorities in a complex environment

Desired Qualifications:

·       Previous experience working in SaaS Operations (Site Reliability Leader, Infrastructure Architect, Software Architect, Operations Engineer, Operations Manager, etc.)

·       Bachelor's degree or equivalent work experience

·       U.S. Citizen

·       Able to pass a Federal drug screening

About the company:
Everbridge is the leading critical communications platform trusted by corporations and communities of all sizes to connect the right people for real-time collaboration and response. Connecting more than 100 million people and internet-enabled devices, the company assures that secure, compliant communications are delivered and confirmed, whether locally or globally. Everbridge was recently named one of the Boston Business Journal’s “Best Places to Work” for 2015!

Everbridge is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.