Director of Business Applications (Salesforce Platform)

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PURPOSE:

The Predictive Index—the talent optimization leader—is an award-winning best place to work (Inc., Glassdoor, Boston Business Journal, The Boston Globe).

Our mission is “Better work, Better world," and we take great pride in PI’s power to supercharge workplace relationships and culture to achieve the unthinkable. We’re our own best case study! You’ll be working toward a mission that inspires you, and you’ll be surrounded by fun, smart, driven people day in and day out.

There’s a reason more than 8,000 companies—including Nissan, Citizens Bank, Drift, Subway, Blue Cross Blue Shield, Docusign, and Omni Hotels—trust PI to help them hire top talent, design winning teams, and develop leaders at every level. Come discover how we empower our clients to solve their biggest challenges and make their business dreams come true.

The Predictive Index is a place where people with diverse backgrounds, experiences, and perspectives collaborate on amazing, important work. We celebrate our differences, knowing that they are fundamental to our success as an organization. “Better Work, Better World,” starts here, in an organization where every member of the PI community is valued, respected, and welcome. We encourage people from underrepresented backgrounds to apply.

POSITION:

The Director of Business Applications is responsible for the operational leadership, agility, and execution of PI’s Business Applications department and the Salesforce ecosystem that powers the business operations for over 200 internal users, 1,800 partner users, and 8,000 customers.

We’re looking for a dynamic business technology leader with a strong background in CRM strategy, business operations, and agile project management. The Director will leverage existing and new technologies to accelerate PI’s growth in alignment with its product-led growth strategy while delivering stability in daily operations for all PI employees, partners, and customers.  


YOUR DAY-TO-DAY:

  • Lead the strategic operations across the department including production support, system stability and administration, project planning, and release management. 
  • Become a trusted partner to department leaders and executives while educating stakeholders on the value of scalable lead to opportunity and quote to cash operational systems. 
  • Partner with other senior leaders to achieve successful outcomes that result in enhanced capabilities, infrastructure and processes that drive scalability and stability. 
  • Maximize business value creation by working closely with systems users, business owners and technical stakeholders to create and maintain the vision and aspirational roadmap in alignment with business priorities
  • Establish, communicate, and reinforce department operating principles and procedures 
  • Develop and execute strategies to promote and maintain processes, data, and technology and ensure they are communicated across the organization
  • Empower and develop an exceptional team of high-performing diverse professionals
  • Forecast and recruit team resources needed to execute on company objectives and establish forward-looking career paths to retain and grow talent
  • Enable collaboration across teams to facilitate the delivery of key business initiatives, identify cross-product dependencies, and negotiate project prioritization 
  • Influence strategic process and system decisions with company-wide impact
  • Develop and communicate measurements of progress and business impact of the platform
  • Define and lead the technology review process for all new system integrations with Salesforce
  • Manage vendor relationships and stay atop of industry trends, business technology and best practices and develop recommendations to meet future business needs. 


SHOULD YOU APPLY?


If you’ve got all the below skills, drop what you’re doing right now and reach out. If you’ve got some of these skills, we still want to hear from you!

  • Bachelor’s degree in a related discipline and 5+ years of experience within the Salesforce ecosystem (Sales Cloud, Service Cloud,Experience Cloud, & CPQ)
  • Deep understanding of the way Salesforce can empower the workflow of an organization.
  • Proven ability to build, develop, and grow a hybrid team
  • Ability to break down complex problems and projects into manageable goals and align initiatives with the overall business strategy
  • Strong Project Management and Agile development skills
  • Proven ability to translate business needs into technological solutions and influence process and system decisions that have company-wide impact
  • Demonstrated ability to communicate effectively and persuasively at all levels

Just as our employees are threads in the cultural fabric of PI, THREADS is our framework for understanding our core values.

Teamwork: Focus on the “we,” not the “me.”

Honesty: Follow your moral compass.

Reliability: Be someone others can count on.

Energy: Be balanced, be energized.

Action: Errors of action are better than errors of inaction. Be brave.

Drive: Own it.

Scope: Don't try to boil the ocean.


The Predictive Index participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.


The Predictive Index is an Equal Opportunity Employer.


#LI-remote

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavascriptLanguages
    • TypeScriptLanguages
    • Node.jsFrameworks
    • .NET CoreFrameworks
    • CosmosDBDatabases
    • SQL AzureDatabases
    • PardotAnalytics
    • DoceboAnalytics
    • DomoAnalytics
    • AsanaManagement
    • JIRAManagement
    • DomoManagement
    • WordpressCMS
    • SalesforceCRM
    • Salesforce PardotCRM
    • SalesloftCRM

Location

Headquartered in Westwood MA, conveniently located close to amazing restaurants, a shopping center and just minutes away from the 128 Train station for our commuters. We continue to grow locally and across the US as we embrace remote-friendly work.

An Insider's view of The Predictive Index

How would you describe the company’s work-life balance?

I think The Predictive Index really puts its people first. My manager has been really supportive of my needs in and out of the office. I think having a manager that cares about me as a whole person makes me feel more fulfilled and energized to come to work.

Caraline

Product Release Program Specialist

What does your typical day look like?

I'd say a good "typical" day is spent either in scrum meetings, mentoring, coding, doing system design, incident response, writing technical stories, interviewing as we are hiring and growing fast, technical documentation and other team meetings.

Pankaj

Sr.Software Engineer

How does the company support your career growth?

PI and my team have done a lot to map out a career path from having monthly discussions to filling out a personal development chart. This has allowed me to clearly see a future as well as understand what it is going to take to achieve my goals, and I know PI will help me get there.

John

Account Executive

What is your vision for the company?

The Predictive Index is in the business of connecting business strategy with business results through people. As a product leader, my vision is to bring our products to the world with accessible, easy-to-get-started offerings, regardless of where you're starting. Anyone can build their self awareness and drive meaningful change.

Alisa

Senior Vice President, Product

How do you collaborate with other teams in the company?

Collaboration at PI is one of my favorite parts of my job! My role in product allows me to collaborate with incredibly smart and talented coworkers across the business and turn ideas into reality. In addition, there are always projects and initiatives to get involved with that allow you the opportunity to build relationships and learn something

Megan

Manager, Product Management

What are The Predictive Index Perks + Benefits

The Predictive Index Benefits Overview

At Predictive Index we’re focused on investing in the well-being of our employees and delivering an exceptional employee experience. We offer a variety of benefits and perks, including two incredible options for healthcare that are over 85% employer paid, one with an option for a Health Savings Account that PI makes a gift contribution to, and one with an 80% Health Reimbursement Arrangement on deductible expenses! All employees also benefit from employer-paid life insurance and disability insurance, have the access to dental and vision insurance, and have plenty of time to rest, recharge, and find balance with unlimited PTO. 401K with employer match in there too.
In addition, we are a remote-first company. Employees have the choice of 3 work options:
Field: 100% remote, with $1,000 one-time stipend*
Flow: 1-2 days per-week in the office, with $500 stipend*
Studio: 3+ days per week in the office, an assigned desk to call home, and access to perks of being in the office - free food, snacks, beverages, etc.
* there are no stipulations on how the stipend is spent.
Additional perks include tuition reimbursement, commuter expenses, paid parental leave. We host a weekly on-site lunch and happy hour for employees.
We’re all about making your time spent at work as enjoyable as possible and giving the flexibility for work and life to easily coexist.

Culture
Volunteer in local community
Partners with nonprofits
We partner with organizations around Boston like Fathers Uplift, as well as Friends of the Blue Hills, Westwood Food Pantry, Needham Community Council, the Greater Boston Food Bank, and Toys for Tots.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Flexible work environment includes: *Field (100% remote) *Flow (1-2 days in office) *Studio (3+ days in the office per week) (Virtually connected with PIoneers working remotely in 24 states)
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Customized development tracks
Paid industry certifications

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