Description

Role: Cyber Security Operations Center Engineer 2
Location: Anywhere
In the fast-paced, ever-growing world of Healthcare, Humana relies on the latest technology and trends for sharing and storing information, communication and security. We need experts in technology to help us develop and maintain our networks, hardware, and software—to ensure our systems run smoothly and efficiently, keep us on the forefront of innovation in healthcare, and retain our competitive edge. At Humana, we want to help people everywhere, including our associates lead their best lives and achieve lifelong well-being. We look for talented individuals who share this passion for helping others, who have naturally curious and innovative minds, and who want a career where they can use their skills to make a positive impact on the lives of our members.

Responsibilities

The Cyber Security Service Delivery Team supports Humana's value proposition by providing strategic guidance and support for EIP, IT and business clients.  Responsibilities will include a rotating on-call support for Cyber Incidents. Candidate will also be assessing process gaps and developing plans for mitigation specific to stability within the EIP Security Operations environment.  Candidate will establish or refine service delivery processes centered on stability to include areas such as but not limited to:  Cyber Incident, Change & Problem Management, Security Operational Readiness, developing metrics and tracking trends to understand key areas of needed focus.  To achieve results this will require the direct partnership and ability to influence multiple levels and areas of the organization.  Candidate will assist on multiple EIP owned initiatives which will encompass providing direct influence to multiple project team members, vendor evaluations and implementation of new technology. 

• Rotating on-call responsibilities to establish and facilitate meeting bridges during an ongoing incident.
• Coordinate and assist teams with Security Incident Management & bridge facilitation activities.
• Drives the efficiency and effectiveness of the Security Incident management process.
• Recognize and support departmental objectives and drive process methodology that will achieve desired business outcomes.
• Work diligently & Liaise with Enterprise partners, vendors, and co-workers to creatively solve problems.
• Responsible for overseeing the successful delivery of service engagements.

• Identify key success factors and prioritize work packages to achieve corporate goals.
• Establish key business operations relationships, providing an avenue to assess and recommend operational changes and enhancements.
• Provide strategic direction and ability to influence team members both within and outside of EIP to achieve desired results.

• Champion corporate awareness of service targets and facilitate cooperation in order to meet those targets.
• Develop trend analysis and response processes and reporting for all areas of the Cyber Security Operations Center (Cyber Defense & Intelligence Center, Forensic Security & Investigations, Technology Operations and Incident Response).

Key Competencies

• Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same. Employs focus, attention to detail, reliability, and appropriate prioritization to drive outcomes. Sees opportunities to contribute and takes the initiative to create solutions.
• Strategic Thinking:  Ability to clearly define objectives and develop a strategic action plan with objectives, resources and timelines identified.
• Builds Trust: Consistently models and inspires high levels of integrity in decisions, speech, and actions. Lives up to commitments, taking responsibility for the impact of one's actions. Exercises the courage to prioritize principles and values over personal or professional gain.
• Influence & Collaborate: Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts Humana's overall success first. Develops and strengthens networks and relationships, both inside and outside the organization, that support company performance. Proactively and transparently contributes information and energy toward creating value with others.
• Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Develops and applies deep customer knowledge and intimacy to develop and deliver products, services, and interactions that provide value beyond expectations. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.

Role Essentials

• Bachelor’s Degree in Computer Science, Information Technology or equivalent experience
• Prior experience with Security & Major Incident delivery – including managing, tracking and reporting remediation of security incidents involving enterprise assets.
• Proven ability to quickly earn the trust of project sponsors and key stakeholders
• Able to prioritize and execute tasks in a high-pressure environment
• Sound business and technical acumen
• Focused and versatile team player that is comfortable under pressure
• Ability to communicate at all levels with clarity and precision both written and verbal
• Strong presentation & visualization skills
• Ability to remove barriers to ensure success for initiatives

Role Desirables

• Experience with Six Sigma, ITIL & NIST Principles
• Cyber Security Certification preferred but not required
• Experience with PowerPoint, Excel
• Experience developing and executing strategic initiatives