Customer Support Engineer - (Remote Opportunity)

| Greater Boston Area | Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
About Starburst

We’re on a mission to free our customers to see the invisible and achieve the impossible. We unlock the value of distributed data by making it fast and easy to access, no matter where it lives. With Starburst, teams can lower the total cost of their infrastructure and analytics investments, prevent vendor lock-in, and use the existing tools that work for their business. Today more than 150 leading organizations trust us to make better decisions faster.

Though Starburst has achieved a unicorn status and raised $164M in venture funding from top investors, we were founded in a rather unusual way with customers and revenue from the very beginning! We operate globally in 10 countries and are proud to be named a Best Place to Work. Come join our team of All-Stars! 

About the role

As a Starburst Data Customer Support Engineer, you will be responsible for supporting our customers that submit break/fix and other technical problems. You’ll recommend approaches ranging from guidance on to tuning of JVMs to troubleshooting security and integration-related issues to ensure our customers can maximize their experience using Trino. You’ll also liaison with other teams including to ensure customers are serviced appropriately and in a timely fashion.

We’re looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed. 
Presto encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer success oriented company.

Responsibilities:

  • Respond to and resolve customer technical tickets within specified SLA windows
  • Contribute to our growing knowledge base
  • Collaborate with our pre and post sales teams to ensure cross functional alignment and customer satisfaction
  • Escalate and manage escalated issues with our Director of Technical Services and Engineering to ensure good outcomes for our customers

Valuable Expertise:

  • Setting up and tuning distributed processing engines
  • Authentication (LDAP, Kerberos)
  • Authorization technologies
  • SSL/TLS * Hadoop (specifically HDFS and Hive)
  • Docker and Kubernetes
  • Cloud technologies (AWS, Azure, GCP)
  • Security

Languages:

  • Java
  • Bash
  • Python
  • SQL

Benefits

At Starburst, we’re constantly striving towards building a place where people come first by creating an environment of transparency, honesty, and respect. We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, access to quality and affordable insurance, and flexible and generous paid time off to start a family, travel, or just relax! 


Headquartered in Boston MA with offices in Warsaw and London and employees across Europe and the Americas, we are committed to hiring where the talent is.

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#BI-Remote

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Trino (formerly PrestoSQL)Databases
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

We are headquartered in Boston, one of the top cities for tech startups, but we’re truly remote-friendly and are hiring globally!

An Insider's view of Starburst

What’s the vibe like in the office?

Now that things are slowly opening up, the vibe in the office is full of energy and excitement! Our employees are thrilled to finally be meeting face-to-face after a long stint of virtual meetings.

Gladys

Executive Assistant

How do you collaborate with other teams in the company?

The great thing about being on the marketing team is that we get to support all the other teams at Starburst by promoting their work and giving them the exposure and awareness they need to bring their projects to life.

Latifah

Content Marketing Specialist

How has your career grown since starting at the company?

Working at Starburst has allowed me to take on new and very different challenges in event marketing, especially with the world coming to a close due to covid, Starburst really allowed me to get creative with our virtual events!

Mandy

Director, Events Marketing

How do you empower your team to be more creative?

Autonomy, risk taking, ownership, and space to experiment are core ingredients of a creative culture. There is often a natural tension between the daily operation of a business and the process of creation. So it’s my job to infuse these elements into our daily operations and behaviours as a team.

Niall

Vice President, Customer Success

What makes someone successful on your team?

We’re such a hyper growth company that we often say that we’re building the airplane as we’re flying it! This requires employees to be able to think quickly, innovate, and problem solve throughout the day. We refer to this as Start-up DNA and that’s what makes someone successful on the team. No one gets bored here- that’s for sure!

Ashleigh

Head of People

What are Starburst Perks + Benefits

Starburst Benefits Overview

Benefits & Perks (US only)

Medical, Dental and Vision Insurance covered at 80% or more
Disability and Life Insurance provided for free but you can buy more if you want to
Unlimited PTO
Flexible Work Environment - heck, it’s COVID, we’re all being flexible and we’ll continue to be as the world continues to evolve
Free money to use at our online swag store
Invites to some of the strangest and most awesome company events

Culture
Volunteer in local community
Partners with Nonprofits
Starburst partners with Resilient Coders and YUPRO.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Customized development tracks
Paid industry certifications
More Jobs at Starburst28 open jobs
All Jobs
Finance
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Sales
Developer
new
Remote
Marketing
new
Remote
Developer
new
Remote
Operations
new
Remote
Design + UX
new
Remote
Finance
new
Remote
Operations
new
Boston
HR + Recruiting
new
Boston
Sales
new
Remote
Developer
new
Remote
Developer
new
Remote
Finance
new
Boston
Developer
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Starburst's full profileSee more Starburst jobs