Customer Success Engineer US

| Greater Boston Area

We are looking for a Customer Success Engineer with extensive troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls/Web conferences. You are self-driven, with strong motivation for digging deep into complex and hard problems. You have a sense of urgency and draw satisfaction from going above and beyond the limits to provide solutions. You will be a champion for the customers' voice within our company.    

Two week sprints based on SCRUM help our teams to self-organize their tasks and continuously solve the needs of our customers.

WHAT IS WAITING FOR YOU?
  • Combining technical expertise with Customer Success Management to resolve questions and issues        
  • Ensure proper collection of data from customers during an investigation to reach successful problem diagnosis or requirements implementation
  • Help customers individualize/configure their workspace
  • Build integrations between LeanIX and customer tools based on our GraphQL API
  • Design and implement individual reports for our customers
  • Coordinate and mediate between customer success, sales, product, development and operations
  • Authoring success documentation for our customer-facing Customer Support
  • Assist Customer Success Managers with successful onboarding of new customers and ongoing customer requirements
  • Proactive, systematic communication with customers to maintain a high customer retention
WHAT ARE WE LOOKING FOR?
  • Excellent customer focus with a polite, patient, caring, calm and always professional demeanour
  • Willingness to inspire our customers with great solutions for their challenges and questions
  • 2-3 Years experience in a similar role    
  • Very good level of English, especially technical vocabulary.
  • Detail oriented with a strong sense of urgency  
  • 3+ years JavaScript and Python experience
  • Experience with GraphQL and Angular are a plus
  • Passion for IT
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • TypeScriptFrameworks
    • nginxFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • HubspotLead Gen

Location

Our office is located in Downtown Boston, super close to various T and commuter rail stops. We have awesome lunch spots nearby, and even better views!

What are LeanIX, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Happy Hours
Professional Development Benefits
Job Training & Conferences
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