Description

Job title

COGNIZANT IS LOOKING FOR Deskside Support Engineer

Experience

2-4 years

Job Location

Boston, MA

Roles & Responsibilities

• Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required.
• Stage Build and Image systems with standard client image.
• Complete special projects as requested by Customer.
• Provides technical training to more junior employees.
• Perform data collection/preservation activities as they relate to migrations and/or discovery.
• Where required, provide support for the Manufacturing "Shop Floor'' handhelds, laptops and scanner devices.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable laws.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Encourages Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and dedication to excellence instilled in them through participation in military service.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer M/F/D/V.

Qualifications

Technical Skills

SNo

Primary Skill

Proficiency Level *

Rqrd./Dsrd.

1

Change LifeCycle Mang

PL1

Desired

2

Desktop Support - Remote

PL1

Required

3

IT Service Management

PL1

Desired

4

Incident Management

PL1

Desired

5

End User Tools - Nexthink

PL1

Desired

6

Macintosh OS X Laptop Support

PL1

Desired

7

Service Now

PL1

Desired

8

Windows

PL1

Desired

9

Networking

PL1

Desired

* Proficiency Legends

Proficiency Level

Generic Reference

PL1

The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

PL2

The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

PL3

The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

PL4

The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.