Designated Support Engineer:

The HubSpot Professional Services team is looking for the next Designated Support Engineer to join the team and support our highest value Premier Services customers. This role is open and available in either HubSpot's Cambridge or Portsmouth offices.

In this role, you’ll work with HubSpot power users to support them daily and act as their single technical point of contact, driving product mastery and business ROI whilst building long-term relationships with these customers. 

About the Professional Services team

HubSpot's Professional Services exists to help transform organizations through inbound, delivering tangible customer value by building impactful customer relationships and providing innovative strategic and technical advice. The Professional Services team drives long term customer success through paid consulting and support engagements. Come work with one of the best teams at HubSpot.

Job Responsibilities:

• In the role of Designated Support Engineer, you will work directly with clients, helping them solve their ongoing HubSpot implementation and support needs.
• In this role, you’ll get the chance to build business relationships with your clients and have a true impact on their continued success as both a business and HubSpot customer.
• You’ll implement your problem solving skills to be the main technical point of contact for your customers and strive to provide full and complete answers for these clients.
• You must be comfortable managing and prioritizing multiple open cases, helping customers with on-going projects and be the sole technical point of contact for these accounts.

Core Competencies Needed

The ideal candidate for the role possess a combination of the below skills and has a drive to develop in all areas. A structured onboarding and ongoing training program will be in place to help you become a master in each area. 

HubSpot Product and Technical Knowledge

• Proven ability to learn and clearly communicate technical concepts
• Previous Marketing Automation or SaaS experience preferred
• Knowledge of common CRM system functionality, implementation patterns and integrations 
• APIs - Knowledge of REST APIs and HTTP
• Frontend Design/Development - Comfort with HTML, CSS, and templating languages and an aptitude to learn

Communication Skills

• Ability to run product training for customer technical teams
• Ability to present to and communicate with multiple roles within your customer’s businesses and within HubSpot
• Ability to build and maintain rapport with high value HubSpot clients
• Have the confidence to lead and control group calls and trainings with clients
• Can intuitively prioritize new and urgent customer issues

Relationship building and consulting skills

• Ability to project manage technical onboarding for new customers
• Ability to develop long term technical solutions for customers
• Ability to actively listen, ask good questions and challenge customers appropriately
• Ability to work closely with internal account stakeholders

HubSpot is the world’s leading inbound marketing and sales platform. Over 21,000 customers in more than 90 countries use HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers.

A global company with offices in Cambridge, MA, Portsmouth, NH, Dublin, Ireland, Sydney, Australia, Singapore, Tokyo and soon to be Berlin, HubSpot transforms how organizations market and sell. Through its unique approach to company culture, HubSpot has also redefined how people work and live. Our commitment to autonomy, flexibility, and transparency prompted the creation of our Culture Code, which has gone viral, amassing more than 2M views. Ensuring that our customers and employees are continually growing and learning has helped make HubSpot a Best Place to Work in the eyes of Glassdoor, Fortune, Entrepreneur, Inc. The Boston Globe, and the Boston Business Journal.