Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Boston, MA
Hybrid

VP, Product Design

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Our Opportunity:

Chewy is looking for a Vice President, Product Design to join our Product Team based in Boston, MA. Our Product Design team is very diverse and operates in a de-centralized manner. You will be working with teams across E-commerce, Healthcare, and New Verticals working together to provide a superior customer experience across all channels. As Vice President, you will be leading the Research, Product Design, and Design Operations (UX Dev) teams to deliver superior experience for the pet parents that call our site home. Product innovation has been pivotal to the growth of Chewy at this stage. Our teams are constantly striving to find new ways to improve our customers’ experiences. With an easy to navigate website, highly rated mobile apps as well as a detailed order tracking and personalized “Pet Profile” features, Chewy aspires to take our best in class customer service and translate it to the digital space.

What You'll Do:

  • Leading the design of all product user interfaces, including native apps and web applications
  • Owning overall product design rationale; building a unique design language that addresses evolving user and customer needs, informs product roadmap, and enables rapid feature expansion
  • Working closely with the development, product, and business teams to ensure a clear roadmap to achieving the vision you have conceived given the technology platforms and development time
  • Managing, coaching, and growing a world-class, multi-discipline User Experience Design team, covering user research, service design, visual design, UX development and other areas of design
  • Leading internal design thinking, and, establish and lead workshops to help the team translate customer insights into product direction
  • Generating, communicating, and evangelizing insights, designs, and visions to senior leadership.

What You'll Need:

  • 15+ years of Product Design experience and an advanced degree
  • A history of developing deep partnerships across the executive team and cross-functional peers to set strategy, priorities, and resourcing
  • A track record of ensuring quantifiable business impact via data-driven, informed, and user-centric design goals
  • Working in a culture of experimentation, learning, and innovation in order to solve pet parent needs
  • Experience within e-Commerce and driving design from planning to release over multiple releases, serving millions of pet parents
  • Position may require travel

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

 

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy.

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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