VP, Product Design

| Greater Boston Area

Our Opportunity:

Chewy is looking for a Vice President, Product Design to join our Product Team based in Boston, MA. Our Product Design team is very diverse and operates in a de-centralized manner. You will be working with teams across E-commerce, Healthcare, and New Verticals working together to provide a superior customer experience across all channels. As Vice President, you will be leading the Research, Product Design, and Design Operations (UX Dev) teams to deliver superior experience for the pet parents that call our site home. Product innovation has been pivotal to the growth of Chewy at this stage. Our teams are constantly striving to find new ways to improve our customers’ experiences. With an easy to navigate website, highly rated mobile apps as well as a detailed order tracking and personalized “Pet Profile” features, Chewy aspires to take our best in class customer service and translate it to the digital space.

What You'll Do:

  • Leading the design of all product user interfaces, including native apps and web applications
  • Owning overall product design rationale; building a unique design language that addresses evolving user and customer needs, informs product roadmap, and enables rapid feature expansion
  • Working closely with the development, product, and business teams to ensure a clear roadmap to achieving the vision you have conceived given the technology platforms and development time
  • Managing, coaching, and growing a world-class, multi-discipline User Experience Design team, covering user research, service design, visual design, UX development and other areas of design
  • Leading internal design thinking, and, establish and lead workshops to help the team translate customer insights into product direction
  • Generating, communicating, and evangelizing insights, designs, and visions to senior leadership.

What You'll Need:

  • 15+ years of Product Design experience and an advanced degree
  • A history of developing deep partnerships across the executive team and cross-functional peers to set strategy, priorities, and resourcing
  • A track record of ensuring quantifiable business impact via data-driven, informed, and user-centric design goals
  • Working in a culture of experimentation, learning, and innovation in order to solve pet parent needs
  • Experience within e-Commerce and driving design from planning to release over multiple releases, serving millions of pet parents
  • Position may require travel

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected]

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • jQueryLibraries
    • VueJSLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

Location

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

An Insider's view of Chewy

How would you describe the company’s work-life balance?

It's refreshing being a part of a team dedicated to getting the job done, without quilting you into extra hours. While we are in the retail space, we are always supportive of the team's needs. I don't feel guilty about asking for help if I'm pressed for time and need to get back to my family. The flexibility around working from home has been great

Marcus

Senior Product Manager

What projects are you most excited about?

Our team loves working on new app features that are requested by our customers! We get the most excited when our app users send us a request and then that idea comes to life in the next app update. We take our customer’s feedback very seriously!

Eliza

Mobile Product Manager

How has your career grown since starting at the company?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What are Chewy Perks + Benefits

Chewy Benefits Overview

We got you covered when it comes to competitive salaries, unlimited time off, medical & dental insurance, 401k and happy hour. True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents. Of course, the biggest perk is being able to work alongside smart, driven and passionate team members who are changing the world every day.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within
Online course subscriptions available
Customized development tracks
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