InterSystems

Our products have received global industry recognition from Forrester, Gartner and KLAS Research.

Cambridge, MA

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Design + UX//

UX Researcher

InterSystems

| Cambridge

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We are looking for a Senior/Principal User Researcher to join the growing UX team at InterSystems. This role will be in TrakCare, a unified healthcare information system used in hospitals and healthcare facilities around the world. TrakCare is complex software used in a busy environment. The UX team at InterSystems has been working with the TrakCare agile teams for some time and the reception has been good. It’s now time to focus on increasing our understanding of our users and their goals.

You’ll be working with cross-functional teams consisting of UX, product, development, and others to evaluate current and planned features, and providing feedback for improvements and planning. Our colleagues in TrakCare have seen some user research in action and they are eager for more.

In this role, you’ll do some or all of the following (not all at once):

Develop a deep understanding of users and their context using a variety of research techniques
Evaluate the usability of current and in-progress features and project work, concepts and ideas

Coordinate and perform user research, including interviews, usability testing, surveys, and other methods

Establish user research as a fundamental part of the TrakCare product development process. Build the UX practice at InterSystems, for TrakCare
Work to influence product direction

Provide guidance and education to team members and stakeholders on the value of user research

What you’ll bring:

5 – 7+ years of user research experience

A repertoire of qualitative user research techniques, skill in choosing the right technique for the problem
An interest in learning and trying new things

Strong collaboration, facilitation, teaching and influencing skills

Ability to plan and prioritize work
Experience working in cross-functional teams
Experience working with third-party recruiters, consultants and contractors
Adaptability, flexibility

Experience working with learning services (documentation, training)
Interest, ability run workshops, lunch and learns, to expose colleagues and co-workers to the importance of user research

About InterSystems

InterSystems is the engine behind the world’s most important applications. In healthcare, business, government, and other sectors where lives and livelihoods are at stake, InterSystems is the power behind what matters™. Founded in 1978, InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 80 countries. For more information, visit InterSystems.com.

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

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Where we are

We are next door to MIT and located in Kendall Square, a hub for IT/biotech companies and home to many popular restaurants and cafes.

Technology we use

Engineering

- C#Languages
- C++Languages
- JavaLanguages
- JavascriptLanguages
- PythonLanguages
- SqlLanguages
- ReactLibraries
- AngularJSFrameworks
- HadoopFrameworks
- Node.jsFrameworks
- TensorFlowFrameworks
- ObjectScriptFrameworks

Yoonji Choe

Development Manager

LEARN & LEAD

A recent grad finds major career growth

Choe came to InterSystems fresh out of school. With the help of company-provided educational resources and mentorship, she quickly found her footing. Today, she manages the development team for the EMR application, which creates better care processes for hospitals around the globe. In her role, she focuses on keeping her team in sync and clearing blockers so that devs can focus on building software with a real impact.

There was no set path laid out for me at InterSystems. I tackled problems that felt interesting and important to me, and my managers helped clear the path for me.

Yoonji Choe

Development Manager

Darryl Robinson

Development Manager, UI Technology

HEALTH TECH

Tackling tech with real impact

Robinson leads the development team that’s in charge of the user interface of Intersystems’ HealthShare product. He and his team tackle a tough challenge: keeping a large enterprise product up to date and relevant by introducing updates and new tech — while keeping the legacy codebase running smoothly. The payoff for the hard work? Robinson’s team ultimately helps doctors and patients make more informed decisions.

We support one another socially and professionally and recognize that we can accomplish more as a team than we can as 10 smart individuals.

Darryl Robinson

Development Manager, UI Technology

Jeff Fried

Director of Product Management for Data Platforms

SIMPLY POWERFUL

Building solutions for innovators

Fried leads the product and development teams in building and maintaining a small but powerful portfolio of products. The team excels in making complicated technology as simple as possible for its customers, which is no easy feat. Upcoming projects include a cloud offering for InterSystems to provide products as a service and a new capability that will put machine learning into the hands of more developers.

Building great products is much more than building what people say they want. You have to understand the fundamental problem and how you can solve it better than anybody else.

Jeff Fried

Director of Product Management for Data Platforms

What are InterSystems Perks + Benefits

InterSystems Benefits Overview

InterSystems is pleased to offer a premier benefits package to all benefit eligible employees. Our plans are designed to provide a comprehensive, cost-effective, and competitive benefits package. We are dedicated to the health, wellness, and security of our employees and their families.

Culture

Friends outside of work

Eat lunch together

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Diversity

Documented equal pay policy

Highly diverse management team

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability Insurance

Dental Benefits

Vision Benefits

Health Insurance Benefits

Life Insurance

Wellness Programs

Onsite Gym

Team workouts

InterSystems' fitness initiatives include in-office yoga.

Retirement & Stock Options Benefits

401(K)

InterSystems' 401(K) includes a profit-sharing program.

Performance Bonus

Child Care & Parental Leave Benefits

Generous Parental Leave

Flexible Work Schedule

Family Medical Leave

Company sponsored family events

InterSystems hosts family oriented events frequently.

Vacation & Time Off Benefits

Generous PTO

InterSystems employees receive a minimum of 23 PTO days per year.

Paid Holidays

Paid Sick Days

Perks & Discounts

Commuter Benefits

Company Outings

InterSystems hosts regular company events and outings. Recent events include New England Revolution game at Gillette Stadium, Lion King in Boston, and Holiday at the Boston Pops

Parking

InterSystems offers employees a parking subsidy.

Professional Development Benefits

Job Training & Conferences

InterSystems sponsors onsite, company wide new employee training.

Tuition Reimbursement

Cross functional training encouraged

Promote from within

Mentorship program

View full list of perks + benefits

An Insider's view of InterSystems

What’s the vibe like in the office?

I’ve found InterSystems a great place to work. I love the company size. It’s big enough to have a global impact, but small enough to maintain a real community feel. Everyone you work with has high standards and is capable of achieving their goals.

Raj

Product Manager - Developer Experience

How do you collaborate with other teams in the company?

I often rely on the collaborative nature of the company to provide my clients and prospects with the best experience possible, combining the skillsets of development, product support, learning services, and other departments to deliver a single, unified network to our clients.

Jess

Sales Engineer

How has your career grown since starting at the company?

InterSystems invests in my strengths and encourages me to take ownership of my career. The supportive culture of excellence made my way forward feel natural. Though I came to the company as a developer, I was quickly put on a leadership track and am now managing a team that won’t stop growing.

Michelle

Development Manager

How do you empower your team to be more creative?

We are a company of curious problem solvers – we love to learn. We foster a culture of ownership of one’s work and a sense of personal responsibility for helping our clients succeed. We maintain a collaborative culture while respecting the individual, embracing unique problem solving styles, and learning from each other.

John

Vice President, Client Services

How does the company support your career growth?

Working at InterSystems has provided me with the opportunity to discover my career path while continuing to learn, grow and succeed. Everyone is committed not only to the success of the individual but the success of the organization which fosters a unified, supportive and engaging environment.