User Research

| Somerville

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

We’re looking for a user researcher with strong product instincts to help us develop great hardware, resins, and digital experiences. You’ll be responsible for all stages of user research for Formlabs. You’ll also use your findings to provide insights at key decision points, connecting our designers and engineers to the voice of the customer.

User research at Formlabs will cover quantitative and qualitative methods -- conveying customer insights to product, marketing, and engineering. If you’re passionate about user experience, we want you to join our team as a User Researcher.

The Job:

  • Develop and execute research programs as a team of one, with the autonomy to define the scope, timeline, and goals to uncover user needs
  • Regularly perform research calls, interviews, surveys and field visits. Print and ship parts to solicit materials feedback and learn about new applications. Facilitate in-house alpha and external beta product testing in the run up to major hardware releases
  • Work across the company and integrate with different teams (hardware, software, web, materials) as they develop new features; providing an advisory role, helping refine what they need to test, and setting a realistic scope for fast learning and execution
  • Propose product features based on conversations with customers, knowing our product inside and out to develop your own sense of priority and the value of an opportunity
  • Communicate and share insights in an effective way, whether written, verbal, audio or visual

You:

  • Know standard best practices, from design consulting or a hardware-driven user research role
  • Are excited to implement user experience research methods at a startup, with limited resources and an undefined scope
  • Are equally comfortable with quantitative and qualitative methods
  • Ready to dive into messy datasets to set up regular reports and dashboards
  • Confident, resourceful and ready to pull strings when you need to move quickly in order to interview a particular customer segment
  • Are ready to live and breathe the evolving 3D printing market as a true hardware / product nerd at heart
  • Have an engineering degree

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

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Location

35 Medford St. Suite 201, Somerville, MA 02143
35 Medford St. Suite 201, Somerville, MA 02143

Insider's spotlight

What’s the vibe like in the office?

Culture is extremely important at Formlabs. With now over 400 people combined in our Boston and Berlin offices, the goal is to “keep Formlabs weird,” which is really just a fun way of saying, “let’s keep things interesting.” Since we are trailblazing the way for a new era of low-cost manufacturing, keeping things interesting isn’t too difficult!

Formlabs

What projects are you most most excited about?

Everything we produce is an ongoing project. A big focus for us has always been to relentlessly improve upon our existing products. We release regular updates to our software, printer and materials - keep an eye on our blog to see all the exciting things we have planned for the coming year!

Formlabs

How does the company support your career growth?

Everything Formlabs is doing and creating has never been done before. We are a work-in-progress organization with a lot of space for growth. We seek to cultivate an environment where individuals can contribute their own new ideas and participate in the evolution of the company.

Formlabs

Formlabs

We regularly have people organizing everything from whiskey tastings to ice climbing. The interest-diversity here is vast and people are quick to jump in and learn something new. Just to name a few of our internal “clubs," we have Booklabs, Filmlabs, Whiskeylabs, ping pong tournaments, Fitness Bootcamp, yoga, Ragnar, summer camps, hackathons . . .

Formlabs

Perks of working here

401(K)
Beer on Tap
Casual Dress
Company Outings
Dental
Fitness Subsidy
Flex Work Hours
Game Room
Happy Hours
Health Benefits
Pet Friendly Office
Recreational Clubs
Some Meals Provided
Stocked Kitchen
Unlimited PTO
Vision
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