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Sr. Director, Design - Emerging Experiences at Toast (Remote)

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Sr. Director, Design - Emerging Experiences

About The Company

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

About this roll*: (Responsibilities)

This role will lead the emerging experiences team and will report directly to Toast’s Chief Design Officer. You will lead our vision, strategy, and execution on emerging experiences. This will include leading our mobile app strategy and execution, a cross-company effort around service design, and the work to roll out, support, and expand our design metrics.

Emerging Experiences is a newly formed team within Design. It is small and nimble with great service design, user research and product design talent. It is focused on three key areas in design:

  1. Mobile Strategy: including a newly formed mobile team that’s focused on the future mobile operating system of Toast.
  2. Service Design: we are building the root of a service design team that’s focused on working closely with our product, sales, marketing, support, and other customer experiences teams to shape service design at Toast.
  3. Design Metrics: we are rolling metrics for our key experiences across design and the emerging experiences team will be taking a lead, working with design ops, to make that happen. We use HEART as the foundation of that.

Sr. Directors are also business leaders at Toast. You will be a member of the design leadership team responsible for continuing to raise our quality bar, shaping our design process, and helping listen to and influence our partners across the company.

Do you have the right ingredients*? (Requirements)

You are a proven leader, problem solver, and strategic thinker. We don’t use these words lightly. You love bringing clarity to ambiguity and are excellent at rallying and working with cross-functional partners across the company.

You are a great communicator who can listen to customers, cross-functional partners, and your team to articulate a clear strategy and drive cross-company execution.

You understand other perspectives, care about bringing diverse opinions into the conversation but also an opinionated leader who’s biased for action. You believe in the importance of delivering outcomes, and quickly, to customers, the business, and the whole team. In that order.

You have a proven track record of balancing strategy, execution, and ability to roll out programs across the company and you’re not afraid to roll up your sleeves as you work directly with your team.

About Us in Design

The Toast Design team is a team of makers. We’re product designers, user researchers, design ops leaders, and product managers. We work, together and with our partners, to deliver world-class experiences to restaurants and their guests. We build experiences that help make operating and growing a restaurant and delighting guests easier and scalable. It’s why over 65,000 restaurants love Toast.

We are a remote team. Some of us are based in our offices in Boston and San Francisco but most of us appear in square boxes on Zoom from time to time.

We have a culture rooted deeply in our customers and their needs, in recognizing and uplifting each other, and driving outcomes for our customers and our business. We believe in the importance of building a diverse and psychologically safe team that enjoys working together.

We also continue to build a culture of transparency and feedback where our perspectives make each one of us better at their craft and ability to drive for outcomes.

Process

Here’s how the hiring process works for this role:

  1. You will apply here. Our executive recruiting team reviews every single application and will get back to you to let you know if we believe your resume and work is a fit for this specific role.
  2. If both of us decide to move forward, you will have a conversation with our executive recruiter. Their interview will focus on better understanding your experience, describe the role, and answer any questions.
  3. You will then have a conversation with the hiring manager, Jehad Affoneh, for 45 minutes. Jehad will focus on getting a deeper understanding of your track record of delivering end to end experiences to our customers, driving cross-company work, and your management skills. He will also answer any of your questions.
  4. If that works out for both of us, we will move forward with a full panel interview. This will start with a portfolio review (we will share a prompt for it). It will also include 1:1 interviews with design leaders, product management leaders, and key partners.
  5. We will reach out with a decision within a few days.

Our Spread of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

*Bread puns encouraged but not required

#LI-REMOTE

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected]

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Where we are

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries
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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Toast

How would you describe the company’s work-life balance?

Toast is a pretty special place to work. I really enjoy the collaborative and supportive work culture. Toast goes out of its way to take care of employees through additional days off to flexible hours to peer groups and training.

Brad

Senior Engineering Manager

How do you collaborate with other teams in the company?

Being a part of the R&D team, I collaborate closely with cross-functional partners like Product, Design, Quality and Documentation to ensure alignment across the team and ultimately execution. Since joining Toast, I have been stretched both technically and non-technically, grown my career and become a stronger engineer and a more effective leader.

Eden

Manager, Software Engineering

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What unique initiatives do you have that encourage innovation?

I love our bi-annual company-wide Hackathons! The mission is to provide all Toasters with the opportunity to innovate on Toast’s products, processes, & culture while fostering new connections between teams and people. I absolutely love seeing Toasters come together; the energy, enthusiasm, & passion for making Toast better is incredibly inspiring!

Jane

Senior Director of Product Management

How does the company support your career growth?

When Toast hires you, they immediately invest in you and give you every bit of support to ensure you are not only successful but in the best position for growth. Aside from the great support resources, Toast has a team of some of the smartest people in tech that I've been able to learn from.

Royce

Senior District Sales Manager

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