Senior User Researcher

| Greater Boston Area | Remote
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About Indigo:

We're an international agtech startup pioneering an ambitious mission in a budding industry where agriculture meets technology. Through the use of data-driven insights, natural microbiology, and innovative digital technologies, Indigo is partnering across the supply chain, ultimately cultivating a scalable climate solution and enhanced ecosystem that beneficially serves farmers, consumers, and the planet alike.

Our mission is unique, and therefore our teams are too: from multigenerational farming gurus who understand the land as though it were an extension of themselves, to cutting-edge techies on the frontier of innovation, our teams reflect the range of the stakeholders we serve: the Earth, the Farmer, and the Consumer. Indigo is extraordinary, and we owe that to the individuals who make up our community and enable success through diversity of thought, experience, background, perspective, race, sexuality, gender, age, and everything else that makes a person uniquely themselves. Connected by a common vision and empowered by diversity, we aren’t ordinary, and neither are you. Embrace your extraordinary and join Indigo in cultivating a healthier planet fueled by unique game changers.


Ready to have a big impact on the world? At Indigo you will have the opportunity to do just that, by building understanding of our users into our work to improve the grain marketing experience for growers and buyers. We are looking for a Senior User Researcher to join our User Research team and help make it a driving force for change in the agriculture supply chain. If you love doing User Research and want to bring your own stamp on the future of the function in an innovative startup environment, we’d love to talk!


  • Help us bring ever deepening understanding and respect for our users into our product development decisions
  • Leverage prior research, internal SMEs, and new research to enrich our understanding of the grain marketplace and its users
  • Plan and conduct studies to bring key insights to teams in time to make good decisions
  • Build relationships with our Commercial teams to establish a rich network of user research opportunities with our key partners
  • Lead field research studies with multifunctional teams
  • Build on our tech teams’ enthusiasm and hunger for user research and empower them to learn from and about users across the supply chain
  • Identify opportunities for high-impact research, through work with our Product, Design, Customer Success, and Commercial teams
  • Balance research needs across product development squads, and prioritize and scope research studies to produce as much high-value insight as possible
  • Help build User Research as a discipline across the company
  • Advocate and enable User Research democracy by developing and curating tools, templates, and processes to support self-serve User Research
  • Coach cross-functional teammates in building User Research skills
  • Exemplify and evangelize the power of User Research to drive product and company success
  • Inspire the whole company to care deeply about users
  • Help design, establish, and socialize a repository of user insights that enables teammates to see easily what we know about different user types
  • Publicize and socialize user research insights
  • Foster continued user research knowledge sharing across teams

Qualifications and Competencies:

  • Experience leading studies across the spectrum of User Research: foundational and generative research, discovery (broad and more focused), concept testing, design validation, and measurement
  • Experience leading field research and including non-research teammates
  • Demonstrated skills in qualitative and quantitative research methods
  • Strong experience applying appropriate methods to research questions, considering needs, resources, and constraints
  • Experience supporting research across multiple product areas (different scrum teams / squads)
  • Experience coaching non-user researchers in user research basics
  • Experience in an agile environment, working closely with Design and Product teams
  • Experience working in a startup environment
  • Bonus points for:
  • Background in agriculture – farming, ranching, grain marketing – or finance (trading)
  • Experience with a variety of User Research tools
  • Experience with Jobs To Be Done methodology
  • Experience with building taxonomies or research repositories
  • Self-starter: see needs, proactively develop ways to meet them
  • Enthusiasm for the adventure of conducting user research in an environment of high ambiguity and high opportunity
  • Enthusiasm for building user research maturity in its early stages; builds great relationships and enjoys setting the stage for “aha” moments that turn people into advocates for user research
  • Able to balance research rigor and exigency to provide insights that drive product decisions
  • Strong networking skills and ease at building rapport with all kinds of users and colleagues
  • Able to juggle multiple projects, prioritize them, and make forward progress
  • Teamwork: collaborate, appreciate, listen, and contribute
  • Excellent communication skills: able to tell a good story and inspire confidence
  • Commitment to Indigo’s mission and core values
  • Ongoing desire to learn and grow

Community/Culture: Indigo is committed to living our values, specifically, creating a work environment where everyone feels respected, connected, and has opportunities to learn and grow. As part of living our values, we strive to create a diverse and inclusive work environment where everyone feels they can be themselves and has an equal opportunity of succeeding.


  • Health, dental, and vision insurance for you and your family
  • Generous time off
  • Parental leave
  • A remote-first organization with flexible work hours
  • Commuter benefits
  • 401(k) plan
  • Competitive compensation including stock options


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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • TypescriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ReduxLibraries
    • CircleCIFrameworks
    • FlaskFrameworks
    • FastAPIFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases


On the edge of Charlestown, we are within walking distance to restaurants and bars. The Sullivan Square T and bus stop is also right next door! We are currently working remote/hybrid with the exception of our fantastic Biotrinsic team who work from the office and lab space here.

An Insider's view of Indigo

What projects are you most excited about?

Our mission is to provide agronomists with unbiased real-time data we are collecting across thousands of acres at the ground level and from space. It's such a thrill to be working on the data and analysis perspective of this massively cross-disciplinary team that helps agronomists initiate data-powered conversations to provide substantial results.


Principal Data Scientist

How has your career grown since starting at the company?

Since joining Indigo in 2018, I’ve launched our agronomist drone program, program managed an international soil health innovation competition, evangelized for our geospatial data analytics team, and built a decision-making tool to help growers begin their regenerative journey. The only thing that limits your career at Indigo, is your own curiosity.


Sr. Product Manager

How does the company support your career growth?

Since joining Indigo in 2018, my manager has always provided me with great feedback and room to focus on growing my skills from a dedicated API Engineer to having a strong full stack foundation. Simultaneously I’ve been encouraged to pursue a Tech Lead Manager role; a position I now occupy thanks to my hard work and the company's trust and support.


Tech Lead Manager

What are Indigo Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns

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