Senior User Experience Researcher

| Greater Boston Area
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Acquia is the open digital experience company. We provide the world's most results-oriented brands with products built around Drupal to allow them to embrace innovation and create customer moments that matter. At Acquia, we believe in community and collaboration — giving our customers and partners the freedom to build tomorrow on their terms.

Headquartered in the U.S., we are one of North America’s fastest growing software companies as noted by Deloitte and Inc. Magazine, rated a leader by the analyst community, and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future, and we want you to be a part of it!

Acquia is seeking a Senior UX Researcher to identify and define the ideal user experience for the company’s emerging digital experience platform product line. We are looking for innovators; professionals with a dedicated belief in the power of UX to transform businesses, and with the passion and commitment to help Acquia become recognized for sophisticated and powerful product experiences.

You’ll be joining a hardworking team of researchers and designers creating breakthrough products for people developing rich digital experiences with Drupal. Our customers are a savvy and demanding group. You and the team are responsible for delivering outstanding applications in a fast-paced, agile environment.

Responsibilities
  • Ensure a clear understanding of the goals and objectives for research projects and execute against them
  • Communicate and translate research insights into meaningful recommendations that inform design and implementation
  • Prepare study plans, moderator’s guides, and other artifacts related to designing and conducting studies
  • Analyze, synthesize, and report the results from research studies with teams and key partners
  • Recruit, screen, and schedule participants matching our personas using internal contacts, customer relationships, social media, and local events
  • Moderate user research, including usability studies, competitive tool analyses, and diary studies
  • Refine existing personas and goal:needs decompositions to advise product and design decisions
  • Partner with our UX designers to define, test, and iterate on design concepts grounded in research findings
Key Skills and Attributes
  • 3 years of proven experience conducting both qualitative and quantitative user research across all stages of the process (scoping, recruiting, data gathering, analyzing, presenting)
  • Strong understanding of User Experience principles and standard methodologies, including: usability testing, field research, knowledge elicitation techniques, and mastery of qualitative methods
  • Desire to be involved in brainstorming and iterative work, both contributing to and driving innovation whenever possible
  • Open, and collaborative, teammate with a passion for documenting insights and working with designers to translate user requirements into an actionable design vision
  • Driven to identify and acquire the specific information needed to clarify a situation, or justify how a decision improves the end-user’s experience
  • Exceptional ability to create compelling presentations, facilitate user-sessions, and confidently convey those insights through storytelling
  • Ability to lead rapid, iterative, ideation and prototyping efforts across the gamut of presentation fidelities (e.g., sketches, storyboards, wireframes, clickable prototypes)
  • Self-motivated and outcome-oriented. Ability to execute at a high level of quality in a fast-paced, complex environment
Extra credit
  • Experience with Figma, Adobe Creative Suite, or similar prototyping tools
  • Experience with SaaS product design and development
  • Familiarity with web development standard methodologies and cloud architecture
  • Experience with enterprise software development and/or Drupal experience
  • Passion for instruction, and a willingness to help strengthen the research skills of the UX/CX team overall

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • DrupalCMS

Location

Acquia is in the Financial District near Faneuil Hall and Post Office Square with tons of great restaurants and fun after-work venues to choose from!

An Insider's view of Acquia

What are some social events your company does?

For the past five years, the Boston office has partnered with the Wonderfund (www.wonderfundma.org) to pair Acquians with the holiday wish lists of local children. We sponsored 250 kids in 2019 and look forward to continuing our partnership in 2020!

Amy H.

Senior Talent Operations Partner

What projects are you most excited about?

There are a number of different projects we are always working on from maintenance and performance optimizations to new customer features. For me, the most exciting and rewarding projects are where we release a piece of functionality that excites and delights our customers and makes their jobs easier.

Rok

Senior Director, Engineering

How does the company support your career growth?

Our culture of continuous, lifelong learning allows every Acquian opportunities to learn, stretch and grow. With support and coaching from their managers and Global Learning Programs, Acquians have access to a robust online learning platform, a mentor program, and more. Every day offers the opportunity to take on unique challenges.

Amy P.

Senior Director, Global Talent Development

How do you empower your team to be more creative?

The trick to empowering creativity is encouraging frequent communication and iteration. Embrace behaviors, not platitudes, that remind the team there is no such thing as failure. Embed creativity and make it more than a tagline. Show that nothing is unsalvageable; focus on ‘why’ things occurred, and make everything a learning opportunity.

Brian

Manager, User Experience Research

How do your team's ideas influence the company's direction?

We are able to influence how content is delivered and monetized by global businesses in 2 ways. Acquia's founder created Drupal, the leading open source CMS in the world and we are proud of our close relationship with the Drupal community. We have also pivoted towards DXP capabilities and offer a full suite of solutions to our customers.

Charley D.

Vice President, Products

What are Acquia Perks + Benefits

Acquia Benefits Overview

Work/life balance is important to us. Employees take time off when they need it, and come back to work feeling refreshed. We offer up to 13 weeks of maternity and six weeks of paternity, partner and adoption leave, all paid at 100 percent. Our returning-parent transition program allows new parents to ease back into work. Office amenities include snacks and beverages, common areas, a game room, Friday afternoon Happy Hour, and Mac computers.

Culture
Volunteer in local community
In Boston, Acquia has partnered with Cradles to Crayons, Pine Street Inn, Wonderfund, TUGG (Tech Gives Back), Bow Market, Horizons for Homeless Children, and the Maurice J. Tobin School in Roxbury.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Acquia offers various trainings via our company-wide online learning program (Acquia Academy).
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Acquia has both Black Employee and Pride Resource Groups.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Acquia has a 'take it when you need it' PTO policy.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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