Senior Product Designer

| Greater Boston Area
At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey. 

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

We’re scaling a world class Product & Design team, comprised of product managers and product designers working on autonomous teams with software engineers and data scientists to make health care easier. Our culture is agile, curious, innovative, data- and design-driven.

We’re looking for a Senior Product Designer who will play a key role in creating our internal tools and platforms within Wellframe. The ideal candidate will have a strong knowledge of enterprise design and be able to thrive within a dynamic cross-functional team. In this role you will be the voice of our customer service and content teams, supporting them in their ability to deliver clinical and administrative content, to help our end users achieve desired health goals. 

Reporting directly to a Senior Manager, Product Design, a Product Designer in this role will:

  • Be a relentless advocate for our users and customers, take pride in ensuring features are brought to the market successfully, and create an outcomes-focused, value-driven design strategy to take our mobile and desktop products to the next level.
  • Conduct research to inform product and user experience decisions through surveys, user interviews, and data analysis.
  • Thrive in ambiguity, and bring energy, curiosity, and passion for all things design.
  • Partner with product managers, engineers, and other stakeholders to effectively diagnose problems to solve and drive requirements that take into account all parties’ needs to solve those problems in an elegant, iterative, and holistic way.
  • Lead workshops and design exercises with internal and external stakeholders to inform product discovery, ideation, and solutions.
  • Create prototypes to communicate, test, and validate solutions with users, stakeholders, and team members.
  • Balance existing visual and UX patterns with platform-specific considerations to ensure a consistent, intuitive experience.
  • Produce, high-fidelity mockups of design solutions, which adhere to Wellframe’s design principles and extend upon Wellframe’s evolving design system.
  • Work closely with engineering and QA teams to define and refine product features to ensure they are build and behave as intended.
  • Collaborate with product marketing and customers services as related to go-to-customer and release planning activities.
  • Inspire design thinking, a user-centered approach to problem solving, and user empathy throughout the organization through story-telling and work-sharing.
  • Contribute to our continuous discovery process and scalable design strategy to enable member, customer, and company success.
  • Have an active voice in the evolution of Wellfame’s design team, providing direction for best practices, deliverables, and research as design evolves from a service model into a function.

Education, Experience, & Skills Required:

  • 6+ years of experience designing and shipping digital products.
  • Bachelor’s degree in Graphic Design, Human Factors, HCI, Psychology, Sociology, or related field, or comparable education and experience.
  • Experience with building blocks of product management (discovery, user research, A/B testing, agile).
  • Advanced knowledge in fundamental UX and UI design principles, concepts, and tools (research, user testing, wireframing, prototyping, visual design, persona creation, and journey mapping).
  • Experience designing and shipping cross-platform, with systems and web application best practices a plus.
  • A curiosity to learn and a willingness to adapt as new and different challenges emerge.
  • Solid written and verbal communication skills with the ability to present a strong rationale for design decisions.
  • Strong time management skills and the ability to be self-directed when needed.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • SparkFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM


Located in the Seaport, we are a short walk from South Station and surrounded by great lunch spots and coffee shops.

An Insider's view of Wellframe

What are some social events your company does?

Wellframe’s social events go beyond the regular happy hours (which we also do). Earlier this week, my team went bowling; with the Women of Wellframe group, we watched Ocean’s 8 together and have a potluck picnic coming up; and later this summer, we’ll all indulge in a beach day. It’s all made me feel a part of the company even as a new member.


Client Operations Associate

What's the biggest problem your team is solving?

Wellframe's engineering team is passionate about blending data, cutting edge technologies and security to build products that have a direct positive impact on patients' quality of life. To that end, we are currently designing the next generation of our architecture while expanding our infrastructure.



What is your vision for the company?

We see an opportunity over the coming years to work with more and more organizations that allow us to impact more patients more profoundly, and so we are investing a lot to not only grow commercially and bring on more clients and new partnerships, but to take on more ownership over helping our partners engage more with their patients or members.


President & CEO, Co-Founder

What makes someone successful on your team?

Tenacity: We go the extra mile to make our partners successful and inspire each other with our thirst for excellence.
Collaboration: We work constructively across disciplines to solve hard problems together.
Humility: We are never finished learning and growing, and we value the perspective and experiences of those around us.


Senior Director of People & Culture

What are Wellframe Perks + Benefits

Wellframe Benefits Overview

Wellframe recognizes that an employee benefits program is necessary for the health and well-being of our employees and their families. We are pleased to offer our employees one of the most competitive and comprehensive benefits packages in the industry.

Volunteer in local community
Wellframe participates in quarterly volunteer activities. In the past we've volunteered at More than Words, Community Servings, Boston Healthcare for the Homeless and West End Boys and Girls Club.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Task forces across the company work on meeting culture, best way to streamline communications and Health Equity.
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Unconscious bias training
Interview training is conducted at Wellframe 1-2 a year to minimize bias in the interview process.
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Wellframe participates in diverse career fairs as well as provides anti-bias training for the company.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Restricted work hours
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Twice a week in-office lunches
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Wellframe hosts Lunch and Learns once a month.
Cross functional training encouraged
Promote from within
Online course subscriptions available
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