Senior Product Designer

| Greater Boston Area
If you or a loved one has ever experienced a major medical event, you know how overwhelming it is to process the flood of information that follows—whether it’s hastily delivered guidance from your doctor, or a pile of paperwork on managing your recovery. And once you get home, it can feel impossible to know where to start, or how to stay on track to reach your health goals.
At Wellframe, we’re helping healthcare organizations fill this gap, so people can get the holistic resources and support they need to feel their best, outside traditional care delivery settings. Through our patented platform, Wellframe translates evidence-based, peer-reviewed guidelines and literature into an interactive daily checklist delivered to patients through the Wellframe mobile app. As patients engage with the Wellframe app, their data is shared in real time with their care team through the care team dashboard, which utilizes advanced algorithms to generate early intervention alerts. With secure two-way messaging, Wellframe facilitates long-term, trusted relationships between patients and care teams.
We’re scaling a world class product team, comprised of product managers and product designers working on autonomous teams with software engineers and data scientists to make health care easier. Our culture is agile, curious, innovative, data- and design-driven.
We’re looking for a Senior Product Designer with a strong interest in systems design and building workflow-oriented solutions who will help us mature the tools that our clients and internal teams use to configure our digital engagement platform. If successful, we’ll make consumer engagement core to every health plan’s infrastructure and create a member experience akin to delightful interactions consumers expect of retail and entertainment.

On the team, our Senior Product Designer will:

  • Be a relentless advocate for our clients and users, take pride in ensuring features are brought to the market successfully, and create a value-driven and outcomes-focused design strategy to take our desktop and mobile products to the next level. 
  • Thrive in ambiguity, and bring energy, curiosity, and passion for all things design. 
  • Partner with product managers and engineers to execute against our product roadmap in an iterative, elegant, and user-centric way.
  • Contribute across many facets of our product, collaborate effectively across the organization, demonstrate strong problem-solving, and deeply empathize with our users.
  • Contribute to our continuous discovery process and scalable design strategy that will enable customer, patient, and company success.
  • Reporting directly to the Director of Product Management, this role will be responsible for: 

Conducting research to inform product decisions and design

  • Inform our user-centered design process through surveys, user interviews, and data analysis
  • Partner with product management to involve engineering, analytics, and other key stakeholders to effectively diagnose complex problems and drive requirements that take into account all parties' needs and solve problems in a global way 
  • Create prototypes to communicate and test complex ideas with team members, stakeholders, and users

Producing designs that drive desired product outcomes

  • Creatively approach problem-solving with iterative improvements while also taking holistic consideration for our product’s future
  • Define, ideate, and validate product solutions with end users
  • Balance existing visual and UX patterns with platform-specific patterns to ensure a consistent, intuitive experience
  • Produce beautiful, high-fidelity mockups of design solutions, which adhere to Wellframe’s design principles and design system 
  • Work closely with engineering and QA teams to ensure that product features are built as intended

Inspiring design thinking and user experience strategy throughout Wellframe

  • Test designs (e.g. concept testing, usability testing) with internal stakeholders and external clients and users
  • Collaborate with product marketing and client strategy & operations as related to go-to-customer and release planning activities
  • Inspire enthusiasm and support for user-centered design practices throughout the organization
  • Help build organizational empathy for Wellframe users

Education, Experience, & Skills Required:

  • 5+ years of experience designing and shipping digital products
  • Bachelor’s degree in Graphic Design, UX Design, Human Factors, HCI, Psychology, Sociology, or related field
  • Expert in building blocks of product management (discovery, user research, A/B testing, agile)
  • Experience designing cross-platform, end-to-end product features (e.g. web, iOS, or Android)
  • Expert knowledge of fundamental UX and UI design principles, concepts, and tools (research, user testing, wire-framing, prototyping, visual design, persona creation, and journey mapping)
  • A curiosity to learn and a willingness to adapt as new and different challenges emerge
  • Solid written and verbal communication skills with the ability to present a strong rationale for design decisions
  • Strong time management skills and the ability to be self-directed when needed

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.
This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • SparkFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

Located in the Seaport, we are a short walk from South Station and surrounded by great lunch spots and coffee shops.

An Insider's view of Wellframe

What are some social events your company does?

Wellframe’s social events go beyond the regular happy hours (which we also do). Earlier this week, my team went bowling; with the Women of Wellframe group, we watched Ocean’s 8 together and have a potluck picnic coming up; and later this summer, we’ll all indulge in a beach day. It’s all made me feel a part of the company even as a new member.

Fabiola

Client Operations Associate

What's the biggest problem your team is solving?

Wellframe's engineering team is passionate about blending data, cutting edge technologies and security to build products that have a direct positive impact on patients' quality of life. To that end, we are currently designing the next generation of our architecture while expanding our infrastructure.

Mohammad

CTO

What is your vision for the company?

We see an opportunity over the coming years to work with more and more organizations that allow us to impact more patients more profoundly, and so we are investing a lot to not only grow commercially and bring on more clients and new partnerships, but to take on more ownership over helping our partners engage more with their patients or members.

Jake

President & CEO, Co-Founder

What makes someone successful on your team?

Tenacity: We go the extra mile to make our partners successful and inspire each other with our thirst for excellence.
Collaboration: We work constructively across disciplines to solve hard problems together.
Humility: We are never finished learning and growing, and we value the perspective and experiences of those around us.

Evan

Senior Director of People & Culture

What are Wellframe Perks + Benefits

Wellframe Benefits Overview

Wellframe recognizes that an employee benefits program is necessary for the health and well-being of our employees and their families. We are pleased to offer our employees one of the most competitive and comprehensive benefits packages in the industry.

Culture
Volunteer in local community
Wellframe participates in quarterly volunteer activities. In the past we've volunteered at More than Words, Community Servings, Boston Healthcare for the Homeless and West End Boys and Girls Club.
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Interview training is conducted at Wellframe 1-2 a year to minimize bias in the interview process.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Twice a week in-office lunches
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Wellframe hosts Lunch and Learns once a month.
Cross functional training encouraged
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