Senior Product Designer

| Greater Boston Area | Hybrid
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About Drift

Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, Okta, Outreach, Eventbrite, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV, General Catalyst, and Sequoia.


About the team 

Whether you’re an intern or a principal, you will get to work on hard problems together. We want you to bring out your unique experience and specialities! 

  • Kristin Ackerson Senior Product Designer, joined Dec. 2018. Kristin designs creative and simple solutions for customers who are building Drift bots.
  • Carolina Lopez-Treviño, Software Engineer, joined August 2017. Carolina built several email features, and is a champion for the email infrastructure.
  • Tim O’Brien, Director of Product Design, joined September 2018. Tim helps ensure design is consistent and delightful across all product teams.
  • Maggie Crowley, Director of Product Management, joined Dec. 2017. Maggie & the team own our bot features and built the interaction flow we use today.
  • Freja Mickos, Associate UX Researcher, joined June 2018. Freja runs usability tests with our customers every two weeks, making it easy for you to get customer feedback.


What you’ll be doing on the team:

In one month you'll

  • Own the design process for one team, collaborating with one product manager, one customer advocate, and three engineers to ship customer value.
  • Spend time talking to customers, understanding their problems, and validating that your solutions solve a real problem for them
  • Contribute new controls or design improvements to our design system (Tide) to help ensure consistency across products
  • Collaborate with our researcher to validate solutions to customer problems with usability tests
  • Take one-pagers that your PM has written (our version of specs that you can learn about here: https://www.drift.com/blog/one-pager/) that describe customer problems and turn them into potential solutions
  • Own the successful delivery of UXUs (our way of improving the product every week that you can read about here https://www.drift.com/blog/user-experience-update/)

By month 3 you'll  

  • Expand your role and design for two teams, collaborating with an additional three engineers
  • Become an expert on Drift’s customers and their needs
  • Contribute major improvements to our design system (Tide)
  • Collaborate with our researcher to conduct customer interviews and usability tests on your own
  • Work with engineers to own shipping high quality, delightful solutions to our customers
  • Ship a lot of product improvements and features using the “Good/Better/Best” framework (Learn more about how we do that here: https://www.drift.com/blog/how-to-ship/)


By month 6 you'll

  • Own the success of your teams by helping set and achieving quarterly goals
  • Demonstrate your expertise on Drift’s customers and how you’ve solved their problems by presenting at Show and Tell (our Friday company meeting)
  • Ship a TON of product improvements and features (seriously, you’ll be amazed when you look back at what you’ve accomplished!)
  • Impacted Drift’s growth substantially through your amazing design work


About you and what type of skills you’ll need:

  • You are positive, creative, curious, and aren’t afraid to ask a lot of questions.
  • Collaboration is exciting to you and you enjoy understanding the perspectives of others.
  • You’re dedicated to your craft and want to work amongst a team that will inspire you on a daily basis.
  • You are can take candid feedback well and are looking to grow your skillsets
  • You are OK with multi-tasking and can synthesize multiple perspectives to get the most important thing done.
  • You are detail oriented and organized.
  • You love to write.
  • You love listening to customers, discussing strategy with colleagues, but also diving into the weeds.


Drift is committed to being an equal opportunity employer. We celebrate and support diversity, and work every day to create an inclusive work environment that represents the world that we live in.


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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • DjangoFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Our Boston Conversation Space is right in the heart of the Back Bay - this is a place where Drifters can gather and work, connect, eat, teach, learn.

An Insider's view of Drift

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.

Sara

Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.

Brit

Director of Learning and Development

What are Drift Perks + Benefits

Drift Benefits Overview

At Drift, we value and are committed to each and every employee. Our goal is to provide an enriching environment where employees are engaged and are proud to be part of the Drift family. We continue to promote a culture of health and wellness, establishing a work environment that promotes a healthy lifestyle, decreases the risk of illness, and enhances your quality of life.

In addition to premium health, dental, and vision plans, we also offer generous PTO, parental leave, 401K matching, wellness perks and discounts, snacks and coffee every day, the Drift book club (one free book of your choosing a month!), a subscription to Headspace, and valuable discussions and trainings through our Employee Resource Groups.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
At Drift we have eight different Employee Resource Groups for people of similar backgrounds or interests to promote inclusion.
Hiring practices that promote diversity
We have a recruiter devoted to diversity sourcing to help us reach our diversity related hiring goals.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Every other week Inner City Weightlifting comes to the office to teach a fitness class to Drift employees.
Mental health benefits
We offer all employees a free subscription to the Headspace meditation app, employee-led yoga and meditation breaks, and have an Employee Resource Group that focuses on mental well-being
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
We have unlimited vacation time, which includes sick days, paid holidays, etc.
Paid volunteer time
Sabbatical
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid holidays
Paid sick days
Flexible time off
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Our Conversation Spaces are all fully stocked with snacks and drinks for the employees who decide to utilize the spaces.
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
We offer a home office stipend to all employees, as well as a $100 credit each month towards internet, office supplies, etc.
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks
Personal development training

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