Senior Product Designer, Soapbox at Wistia

| Cambridge | Remote
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At Wistia, we work hard to bring together people from a wide variety of backgrounds and identities, all with the goal of building more inclusive, more useful, and more impactful products and experiences. If you’re invested in being part of a team where new ideas and different perspectives are celebrated, you’ve come to the right place.


Soapbox, the latest addition to our multimedia marketing and analytics platform, helps anyone create, edit, and share videos with others within minutes. Learn more about Soapbox here. 

Our team is looking for a designer who enjoys working on earlier stage products--and is excited about the opportunity to chart new territory and/or create something new in a fast-moving category.

We're looking for someone who deeply cares about customers and building customer-centric business; who enjoys distilling complex problems into thoughtful, beautiful, and holistic end user experiences; and who does their best work when working as part of a tightly coordinated, cross-functional, and intentionally autonomous team.

Why Now?

Prior to the global pandemic, thousands of Soapbox videos were created and shared by our customers every day, with product adoption and usage steadily increasing month to month. With the sudden shift to remote work, companies have been forced to rethink how to gather and communicate in a way that still feels human in a now digital-first world. As such, we're seeing the growth of Soapbox accelerate, nationally, and across the world.

As we support our growing base of customers, our goal is to ensure that the product remains simple and delightful to use, and inclusive of the rapidly increasing number of users across a variety of use cases, devices, and skill sets. Further, as we scale, it will be critical for us to ensure consistency in our visual brand and UX across Wistia’s product portfolio (inclusive of our flagship video and audio hosting, marketing, and analytics products). Hence, we're looking for a seasoned design leader with strong information architecture and interaction design fundamentals, a talent for conceptualizing design strategy, and ideally with experience in SaaS or eCommerce. 

About the RoleOur Dream Candidate (Could This Be You?)

You live and breath design.

For you, design goes way beyond the tools (or terms) we use; design is a way of thinking.

That said, you are constantly tinkering with the latest and greatest UI design & prototyping tools, reading about and discussing design with other design leaders, and keeping emerging design patterns and visual treatments on your radar.

You've developed a strong (and informed) point of view on what counts as "good design" and what qualities define "good designers." And so you often find yourself critiquing everyday products and users experiences, simply out of habit, or for fun--likely a bit of both.

But design isn't all talk and theory to you; for you, design is what you do--and how you do it.

Your portfolio speaks for itself; you're well-versed in presenting your work, from the frameworks you use, to your sharp UI/visual design skills, and the range of business and customer problems you're capable of solving. 

Lastly, you're the kind of designer for whom Wistia's values -- long-term thinking, creativity, simplicity, and presentation -- and mission of building a lasting product-led company resonate.

So, you're not just looking to join a design team - but a small, dedicated, cross-functional product development team, whose impact on the business will be determined by real customer outcomes. 

Key Responsibilities

The mission of this role is to orchestrate the evolution of the Soapbox UX across the entire customer journey. We expect this role to significantly influence how we approach this mission.

Still, we anticipate that they will engage in the following activities: 

  • Support customer, market, and competitive research to inform product & UX strategy
  • Invest in activities to deepen your (and the team's) understanding of Soapbox users
  • Establish a regular cadence of continuous learning across the Soapbox team
  • Research, identify, and prioritize UX problems to solve using mixed methods*
  • Deliver elegantly-simple solutions to problems that advance product team goals
  • Advocate for ethics and inclusion in our product
  • Leverage industry best practices and/or in-depth research to inform UX investments
  • Use storytelling, facilitation, and customer insights to foster empathy across the company
  • Raise the quality bar for design at Soapbox through your work outputs & leadership

Note: We expect some customer discovery and/or market research experience; skills in data analytics are a plus, but not required since we have an in-house analytics team. 

Role Requirements

This is a senior design role that is expected to contribute at both the tactical execution and strategy levels of design work. And whereas we do not expect that even the best candidates will be able to check every single box, we share this list here to paint a clearer picture of the skills we believe will set this role up for success.  

  • Strong design foundation, inclusive of formal training and/or practical experience 
  • Track record delivering product/UX design that lead to successful outcomes
  • A modern and contemporary approach to UX and UI/visual design
  • Strong verbal and written communication, presentation and facilitation skills
  • Deep understanding of how modern technologies are used with design (CSS, React)
  • Experience designing with and/or evolving design systems 
  • Experience leading customer discovery and/or UX research initiatives
  • End-to-end UX design: from planning, research, analysis, and insights synthesis
  • Working knowledge of product & UX frameworks such JBTD, journey mapping, etc

Soapbox Team Values & DNA 

Building and maintaining a healthy & high-performing team culture is very important to us, Hence, in addition to an affinity for Wistia's core values, we get excited about people who:

  • Are open to tried and true best practices as well as taking risks
  • Are excited about working in a team-first (vs me-first) environment
  • Value productive conflict over negative peace
  • Embrace failure and introspection as levers for both personal & professional growth
  • Not deterred by our commitment to a culture of radical candor & appreciation
  • Advocate for diversity, inclusion, equity, and belonging at work
  • Actively learning about how to address unconscious bias & systemic discrimination 
  • Are in a relentless pursuit of the best version of themselves

More DetailsWork Location 

We have a beautiful office in Cambridge, MA. And welcome both local and remote candidates for this role. For the remote role, there will be no expectations of relocation. That said, priority will be given to local candidates, followed by candidates within 3 hours of EST. Given the nature of the Soapbox team, you should be comfortable and excited about building a remote design process and culture.  

Team Structure 

Reporting Manager: This role reports to the GM & VP of Product, Soapbox at Wistia. 

Teammates: Within the Soapbox team, this role will be expected to collaborate closely with a mid- level UX designer, and two full stack engineers, all of whom report to the GM & VP of Product of Soapbox. 

Direct Reports: This role is an individual contributor role, and thus will have no direct reports. However, they will be expected to work with and provide guidance to at least one (of the two) UX research and/or design apprentices on the team. 

Other Peers & Collaborators: This role will interface with dedicated Soapbox leads in marketing, support, and customer success. 

Does any of this sound like you? If so, please go ahead and apply and/or share with others! 

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Technology we use

  • Engineering
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A couple blocks from Mass Ave in Central Square! We're spoiled with tons of delicious food options for all tastes.

An Insider's view of Wistia

How would you describe the company’s work-life balance?

Wistia provides a work-life balance superior to other companies that I have worked for. Management is considerate and encourages time spent away from our desk. Wistia truly cares about its employees both in and out of the workplace.

Patrick Bryant

Account Executive

What projects are you most excited about?

I'm really excited about the work my team and other teams at the company are currently doing to modernize integral parts of our codebase. I'm learning a lot about working with legacy code, identifying patterns that can be improved in the code, and recreating user stories in different frameworks and technologies.

Suruchi Devanahalli

Engineer II

How has your career grown since starting at the company?

I started at Wistia as a Customer Champ, truly the beginning of my career. I was encouraged to keep learning about what interested me, which led me into quality engineering. And now I'm grateful that Wistia gave me the chance to grow into that role working on making our product more robust for our customers.

Melany Vázquez Heredia

Quality Engineer

How do you empower your team to be more creative?

At Wistia we strongly encourage each individual to bring their entire self to work. We debate which state makes the best pizza, which snack deserves the “king of all snacks” title, and more. Approaching work this way in a carefree yet respectable way helps create an environment that is a great incubator for new ideas.

Uzoma Egbuchulam

Manager of Customer Support

How do you collaborate with other teams in the company?

My favorite way of collaborating with others teams is by creating a space where ideas flow and feedback is encouraged. I always communicate project goals—having everyone aligned early on is essential to any project I work on. I also remind myself that, yes, they are on another team in theory, but we're all still one team at the end of the day.

Vanessa Luis

Growth Marketing Manager

What are Wistia Perks + Benefits

Wistia Benefits Overview

Wistia makes a point to invest in our people. That's why we cover 100% of healthcare for employees and all of their dependents. It's why we provide 16 weeks of parental leave not just for primary parents, but also for secondary parents. It's why we offer unlimited PTO. Take a look at some more of our perks and benefits.

Friends outside of work
Eat lunch together
Intracompany committees
Diverstia helps us build an inclusive culture. Ladybirds empowers women at Wistia.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Highly diverse management team
We have reached gender parity at all levels of the organization. From leadership, to mid level management, to the ground level we are about 50/50 men and women.
Unconscious bias training
We recently invited LifeLabs in to help us build a shared understanding and common language around unconscious bias and inclusive behaviors.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We celebrate difference at Wistia, and our ERGs are one of the best ways to do that. We support a number of different employee led groups for Wistians of backgrounds.
Hiring Practices that Promote Diversity
We're reaching the end of a pointed, actionable 3 year plan. We've put a significant effort behind understanding our biases, and intentionally seeking and celebrating difference on our team.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Disability insurance can be customized to meet employee's needs.
Dental Benefits
Wistia covers 100% of employee's dental plan, and their dependents.
Vision Benefits
Wistia covers 100% of employee's vision plan, and their dependents.
Health Insurance Benefits
Wistia's health insurance policy covers 100% of out of pocket expenses for employee and all dependents.
Life Insurance
Life insurance plan is customizable to employee's needs.
Pet Insurance
Mental Health Benefits
Untracked, unlimited PTO that we encourage to use for mental health days. We also offer an employee concierge service that helps match folks with therapists that align with our healthcare policy.
Retirement & Stock Options Benefits
401(K) Matching
We don't call it matching. Wistia contributes 3% of employee's salary regardless of the employee's contribution (even if it's $0).
Child Care & Parental Leave Benefits
Generous Parental Leave
Family is important. We provide up to 16 weeks of parental leave for the primary caretaker. We also provide 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Your schedule is up to you. Work from home when you need to, come and go based on what works for you and your team. What's important is that we're reaching our goals.
Remote Work Program
Family Medical Leave
Company sponsored family events
Last year, Wistia sponsored "Take your kid to work day".
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Sick days are considered part of your unlimited PTO. We don't define a cap.
Perks & Discounts
Casual Dress
Commuter Benefits
We pay 100% of your commuting costs.
Company Outings
WiSKIa (company ski trip), Pond Fest (day on the lake), this team knows how to have a good time.
Stocked Kitchen
Some Meals Provided
Employees get free lunch every Tuesday. There's always other free meals here or there too.
Happy Hours
We offer employees limited on-site parking.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Wistia offers employees professional development opportunities like annual individual budget for learning/training.
Diversity Program
Lunch and learns
Wistia hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
We don't define a percentage. Learning is important!
Customized development tracks

Additional Perks + Benefits

Wistia is a People First company. We believe in taking care of our people and rewarding them for helping to make Wistia awesome. We take play seriously, but what really makes us stand out is the way that we work. There is no team more creative and collaborative than Wistia (our biased opinion). Want to get an idea of what we mean? Binge some of our video content, and you might start to feel like you know us.

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