Product Design Lead / UX at MassMutual

| Greater Boston Area
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At MassMutual, we’re passionate about helping millions of people find financial freedom and this passion has driven our approach to developing highly interactive digital experiences for our customers. The Digital Experience team, part of MassMutual’s Enterprise Technology & Experience organization, is comprised of collaborative, cross-functional, product centric groups who like to have fun, challenge each other, and are energized to create innovative solutions that exceed the changing needs of our customers.

To help us achieve our mission, we are hiring a Product Design Lead to join our team.

What great looks like in this role


An established designer with proven ability to lead complex new and existing digital products from inception to delivery who defines the approach including timeframes and research activities.

A skilled designer with deep proficiency on a multiple subject matters. An inspiring presenter that leads a 1-2 person team to accomplish design deliverables

Great partner that earns trust and is able to easily reach agreement

Objectives of this role

  • Establish the overall design approach for a new digital product using team’s approach
  • Evangelize our approach to design and partner across teams and stakeholders to educate and successfully deliver
  • Develop innovative and intuitive design solutions that meet users needs while balancing user needs

Daily and monthly responsibilities

  • Establishes framework for competitive analysis by reviewing competitors/complementors and identifying differentiating capabilities and design trends with differentiating capabilities and trends
  • Articulates and refines "problem space" identifying solution options and recommended approach
  • Articulates the design direction for significant feature or digital product
  • Develops design concepts rapidly and iteratively to address the user and business needs
  • Details out design concepts with user flows and wireframes. Develop detailed design annotations for developers and QA engineers
  • Create pattern libraries to establish consistent cross-platform design
  • Leverage existing experience pattern library while looking for opportunities to extend and innovate
  • Contributes significantly to Minimal Viable Products (MVP) using rapid prototyping and iterative design techniques
  • Employs and participates in the full range of user research methods
  • Conducts exploratory research in the early stages of concept development to identify users’ needs, motivation and frustrations as well as comparable tools
  • Packages information in presentations that clearly communicate ideas tailored to the audience
  • Leads workshops to support the design development process with cross-disciplinary team members and business partners
  • Works closely with the rest of the product design team to review own work and critique the team’s designs
  • Collaborates with cross-disciplinary team and partner with business stakeholders to develop designs from concept to details and capture feasibility and applicability. Closely works with copywriters
  • Evaluates issues with technology and business partners. Identify potential solutions
  • Leads 1-2 person team for work project. Supports junior resources with task estimation and guides design development. 

Skills and qualifications

  • Minimum 5 years’ experience
  • Ability to understand complex financial business landscape and drivers
  • Experience with the full range of design problems from simpler (i.e. information & marketing) to complex (i.e. transactional)
  • Experience designing for different platforms & form-factor
  • Ability to develop user profiles, journeys and relevant features backed by data (user focused)
  • Ability to use data to drive design decisions
  • Can perform heuristic analysis of digital experiences 
  • Expert at identifying and employing the full range of research methods from concept validation, to card-sorting and usability testing to ensure we’re meeting the users needs
  • Able to present work employing different storytelling techniques, promoting the process and educating team members and stakeholders. Presents recommendations backed by analysis and solution options
  • Proven ability to embrace change and ambiguity as an opportunity for design to lead product development with new features and user goals.
  • Autonomous. Take full ownership of work, and responsibility for every last detail. Communicates progress and issues that affect expected completion. Troubleshoots alternatives for on-time delivery. Resolves conflicts, issues, risks
  • Ability to plan design development activities based on our established approach. Accurately estimates own work and dependencies. Can break down the work and estimate how more junior resources will support the effort 
  • Authorized to work in the USA with or without sponsorship
  • Bachelor’s degree is required

Preferred qualifications

  • Can evaluate full range analytics to identify areas of optimization and opportunity including opportunities for A/B testing
  • Ability to coach team members and supports their growth. Helps junior team members remain positive when unexpected adjustments to activities occur.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • BashLanguages
    • GroovyLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • Redux SagaLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TealiumAnalytics
    • SnowplowAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail

Location

We currently have two Boston office locations at both 470 Atlantic Ave and One Marina Park.

An Insider's view of MassMutual

What’s the vibe like in the office?

We work in an open floor plan, so there is a lot of opportunity for networking across roles, teams and levels. Everyone is very friendly and welcomes the opportunity to get to know other people on the floor.

Kristina

Digital Adoption Team Lead

What's the biggest problem your team is solving?

You don’t think of insurance as a hotbed for innovation but the very nature of our organization, Digital Experience, is to reimagine how a 168-year old company does business with its customers. Our Design team takes pride in an inclusive design process with everyone invited to provide feedback, from Product to Engineering to QA.

Maria

Digital Lead - Design

What makes someone successful on your team?

Successful people on my team are: passionate, curious, receptive, and engaged. Each team member is expected to be passionate about the work that they do, and the domains in which they practice. They are always solving unique problems and must be curious about finding new solutions.

David

Digital Lead

How do you empower your team to be more creative?

I encourage my team to embark on ‘deep work’ at least once a week on a ‘meeting-free’ designated day. We have design reviews to brainstorm alternative ways to solve business problems from a software engineering point of view. We consider self-reflection and brainstorming to be fundamental components of creativity.

Mike

Head of Data Science Software Engineering

How do your team's ideas influence the company's direction?

One of our projects is an application we built for our Investment Mgmt team called ViPER (Visualizing Investment Portfolio Enhanced Reporting). The application makes it easy to manage reports and get insights from Data Science models. Now with ~150 active users, it reflects how we’re using DS to facilitate data driven decision processes across MM.

Jasmine

Head of Data Science - Investments Domain

What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Culture
Volunteer in local community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with Nonprofits
Every year, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity.
Intracompany committees
Daily stand up
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
More than half of our Board of Directors are comprised of women and people of color, making it one of the most diverse groups in the industry.
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability Insurance
For details on short term and long term disability insurance please visit https://www.massmutual.com/-/media/files/employee_benefits.pdf
Dental Benefits
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision Benefits
Health Insurance Benefits
To learn more about our Health and Welfare Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Life Insurance
For more information about our Life Insurance Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) Matching
Performance Bonus
Match charitable contributions
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous Parental Leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Flexible Work Schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Family Medical Leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid Volunteer Time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid Holidays
Paid Sick Days
Occasional illness: up to 5 days per calendar year.
Perks & Discounts
Casual Dress
Commuter Benefits
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf

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