Manager, CARE Instructional Design - US/Europe Remote at Vista

| Waltham | Remote
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Who We Are:
Vista is the marketing partner to millions of small businesses around the world, empowering each one to live their dreams. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products that include signage, logo apparel, promotional products, flyers and postcards, business cards, websites, and digital marketing. With Vista, small businesses can create and customize their marketing with easy-to-use digital tools and design-templates, or by receiving expert graphic design support. Our focus is on helping small businesses project a consistent and cohesive brand image that makes them look their best in-store, online, on-site and on-the-go.
Global Customer Value (CARE)
Our global CARE team is key in delivering best in class service committed to and focused on providing exceptional experiences for our customers. We are empowered to create lasting impressions and build authentic relationships with a wide range of small business owners each day.
In this important role you will enable our Customer Service Professionals across the globe to deliver jaw-dropping customer value by creating tailored and inspiring learning solutions that ensure expertise at all customer touch points.
What You Will Do:
  • Take the strategic lead from a design perspective to influence our overall product and program strategy across the globe.
  • Utilize expertise in adult learning theory, instructional design, and educational technologies to enhance the performance of all CARE team members by overseeing development of blended learning solutions to meet the development needs of the global organization.
  • Produce training materials and courses in a wide variety of formats including multimedia, eLearning and simulations, tool kits, job aids, videos, games and assessments and source and employ innovative methods of delivery across multiple platforms.
  • Act as a proactive and productive partner with content SME's and PM's to gather requirements from stakeholders, complete comprehensive needs analysis, assess scope, identify resources needed, develop timelines, and provide deliverables.
  • Formulate curricula, learning paths, learning objectives, assessments, innovative learning activities, and collaborative exercises that align with competencies and knowledge gaps and produce desired behaviors and business results.
  • Update or convert existing learning content and knowledge into meaningful and interactive learning formats to reflect business change and accommodate remote learning.
  • Stay abreast of and apply the latest industry standards and best practices in instructional design and adult learning theory to reduce cognitive load and maximize engagement.
  • Provide and evaluate learning analytics to measure impact by creating comprehensive assessments and performance metrics and iterate on content/modality to accelerate retention, proficiency, and mastery, as needed.

Your Qualifications:
  • 5+ years of relevant professional experience in a similar role, preferably in an international company with a matrix organization.
  • Academic Degree, major in Adult Education, Educational Technology, Instructional Design, or another related field.
  • Advanced knowledge of and demonstrated ability to apply adult learning theories, utilize iterative instructional design methodologies (i.e., ADDIE, SAM, etc.), perform comprehensive needs analysis and use critical thinking skills and analytical approach to problem solving and driving toward solutions.
  • Foster teamwork, maximize efficiencies, and work to promote effective synergies between L&D and partner disciplines.
  • High proficiency using authoring software including Articulate Storyline, Adobe Creative Cloud Applications, animation, audio, and video editing/ production and virtual web conferencing software. Experience with AI/VR strongly desired.
  • Experience using data and metrics to track, trend and manage impact of training efforts.
  • Experience owning program strategy, end to end delivery, and communicating results to stakeholders.
  • Excellent organizational interpersonal and communication skills with a strong focus on internal customers' needs and satisfaction.
  • Customer-obsessed mindset and ability to adapt well when working in a fast-paced, remote environment with changing circumstances, direction, and strategy.
  • Ability to manage time, human resources and budget in a deadline-driven environment and consistently deliver high-quality results.
  • Strong writing ability, creativity, attention to detail and proofing and editing skills.

Why You'll Love Working Here:
Being at Vista means that you don't see work as just a building, a desk, or a manufacturing floor. You see it as a chance to take a step forward in your career journey - and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what's next, we're always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we're capable of. Some might call that a challenge; we just call it another great day at work.
Remote First-Culture:
In 2020, Vista adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy, and trust in each other to work from home and, the ability to operate when they are most productive, empowers everyone to be their best and most brilliant self. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so or believe in office working will deliver the best results. Currently we are enabled to hire remote team members across the globe.
About Us:
As an e-commerce powerhouse, Vista creates customer value (and delight) through accessible, cutting-edge technology. We are the marketing partner to millions of small businesses around the world. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products and solutions that include signage, logo apparel, promotional products, face masks, flyers, postcards, business cards, websites and digital marketing. With Vista, small businesses are able to create and customize their marketing with easy-to-use digital tools and design-templates, or by receiving expert graphic design support. In 2020, Vista acquired 99designs to expand its design offering via a worldwide community of more than 150,000 talented designers to make it easy for designers and clients to work together to create designs they love. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.
Equal Opportunity Employer:
Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.
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Nearest Major Market: Waltham
Nearest Secondary Market: Boston
Job Segment: Merchandising, Manager, Animation, Cloud, Multimedia, Retail, Management, Creative, Technology
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • AWSDatabases
    • SmartsheetManagement
    • OutlookEmail

Location

Vista is a Remote-First organization with ability to hire in over 17 countries globally!

An Insider's view of Vista

How would you describe the company’s work-life balance?

Moving to a remote-first environment has really helped my work-life harmony, (having three children under the age of 8 can be a challenge in itself!) and as an award-winning company for flexible, remote work I was drawn to want to be a part of this.

Craig Fish

Channel Marketing Manager

What projects are you most excited about?

Vista is building an awesome new website using world class microservices architecture, working on many innovative and challenging projects and building a variety of data products. We are a very agile company and work in teams of data product owners, data scientists and data engineers. We are consistently improving ourselves and data products.

Dorina Alimadhi

Lead Data Engineer

How does the company support your career growth?

I have recently taken up a new role in Brand Activations, having worked in Marketing for two years at Vista. Remote-first removed so much pressure from the process. Asynchronous and remote work has also helped me remain in work while having a baby. Without remote-first, I would have felt more pressure to leave work to be the primary caregiver.

Stephanie Tzortzis

Program Manager, Brand Activations

How do you make yourself accessible to the rest of the team?

My favorite session of the week is the open office hours. On Thursdays, I set up a two hour meeting where I sit on our video call platform so my team can drop in and out whenever they want to is they need to have a chat with me.

Chris Goldson

Channel Marketing Manager

What is your vision for the company?

My vision as CDO is to transform Vista into one the world’s most iconic DnA-driven companies. We want all of Vistaprint to think of data like water: easily accessible, inexpensive and vital to our wellbeing. To turn this into a reality, we need to significantly grow our team massively over the next year.

Sebastian Klapdor

Chief Data Officer

What are Vista Perks + Benefits

Vista Benefits Overview

Vista strives to provide competitive compensation and benefits programs. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with flexibility to meet our team member's changing needs. Benefits include a generous medical, dental and vision plan. It also includes Flexible Spending Accounts, HSA, Commuter benefits, 401 k Plan as well as paid time off programs (volunteering, sick leave, PTO and flex time)

Culture
Volunteer in local community
Two days per year where team members can volunteer at a charity of their choice
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Vista employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Short-term Disability insurance covers 100% of annual salary
Dental Benefits
Our dental plan covers up to $2000 per member/ year
Vision Benefits
The vision benefits plan covers $175 for glasses/year
Health Insurance Benefits
Vista offers 3 seperate health plan options through Bluecross Blueshield of MA
Life Insurance
Life insurance is equal to 2 times an employee's annual salary upto a maximum of 400,000
Pet Insurance
Employees have the option to pick up discounted pet insurance through Nationwide
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Vista 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Vista provides employees with a 401(k) matching plan managed by [provider]. We match 50% of contributions up to 3% of an employee's annual gross pay.
Match charitable contributions
Team members are eligible for matching contributions upto $500/ year
Child Care & Parental Leave Benefits
Child Care Benefits
Vista provides Backup child care assistance.
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Vista also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Vista provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Company sponsored family events
Vista sponsors an annual take you child to work day which is a highlight for employees and their families.
Vacation & Time Off Benefits
Generous PTO
Vista employees receive between 15 and 20 days per year of paid time off based on years of service.
Paid Volunteer Time
Sabbatical
Eligible employees get 4 weeks of paid sabbatical after their first 5 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Team members can use pre-tax dollars for their transit/commuter parking needs
Happy Hours
Happy hours are hosted Once every two weeks.
Fitness Subsidies
BCBSMA members are eligible for upto $150 reimbursed annually.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Vista offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250
Promote from within
Mentorship program

Additional Perks + Benefits

“The VistaBreak” is one of the most prized benefits we offer our employees. This four-week paid sabbatical was originally established to grant some well-deserved time off to loyal employees when they reach their 5-year tenure. What could you do with an extra month of paid time off?

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