eLearning and Instructional Designer

| Greater Boston Area
Get to know Klaviyo
Klaviyo is a team of people who are crazy motivated by growth. It’s what we help our customers do, grow their businesses by making it possible and easy for them to use their data to power better marketing. It’s how we behave as individuals and we’re all deeply passionate about learning. It’s how we manage our business: we have thousands of paying customers, we’re profitable, and we’re growing insanely fast. And it’s what our culture is all about.
 
Working at Klaviyo means you’ll work on things you never imagined you would; you’ll grow in ways you didn’t consider possible; and you’ll do the best work of your career with people who are just as motivated and talented as you are. 
Why You Should Join the Learning and Development Team
Klaviyo is looking for an experienced eLearning and Instructional Design Specialist to join our growing L&D team and help build out our internal training content. This role will report into the Manager of L&D in our Boston office and is tasked with creating impactful and scalable learning programs for our Customer Success and Support teams. Topics for training will include things like internal systems, Klaviyo products, soft skills, and more.
 
 
How You Will Make a Difference

Create world-class training for our Customer Success Teams:

  • This role will work cross-functionally with leaders and subject matter experts to analyze, design, develop, implement and evaluate training content for our Product Experts, Onboarding Specialists, and CSMs.
  • Learning solutions created will include instructor-led classes, virtual training, interactive eLearning, and videos.

Prepare our teams to adopt eLearning solutions:

  • Document and assess any current eLearning technology and/or vendors in regard to the quality and value of learner experience.
  • Recommend a learning technology roadmap including authoring tools, content libraries, learning management systems, and other tools/systems as required to create a world-class L&D function.
  • Stay current on research and monitor industry best practices in learning and technology to ensure Klaviyo is a leader in employee L&D.

Implement a simple and consistent learning assessment strategy:

  • Ensure that all L&D courses follow instructional design standards with stated learning objectives and opportunities to demonstrate mastery of those objectives.
  • Create a system of continuous improvement that solicits and acts on relevant learner feedback on the quality of content and overall experience.
  • Implement an assessment strategy that gathers feedback on the learning experience including participant reaction, skills/knowledge gained and how performance on the job changed.

Who You Are:

  • 5+ years of experience in a similar L&D role
  • Proven experience using tools such as Articulate Storyline or Adobe Captivate to build and produce high quality, engaging, and interactive training
  • In-depth understanding of instructional design fundamentals (ADDIE Model, Kirkpatrick Model, and Bloom's Taxonomy)
  • A detail-oriented and organized person with strong project and program management skills
  • Ability to work in a fast-paced, collaborative, tech environment

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.

An Insider's view of Klaviyo

What’s the vibe like in the office?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

What are Klaviyo Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Promote from within
Continuing Education stipend
We offer $3000 annualy for continuing education.
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