CX Designer at Acquia

| Greater Boston Area
Sorry, this job was removed at 11:02 a.m. (EST) on Thursday, July 16, 2020
Find out who's hiring in Boston.
See all Design + UX jobs in Boston
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Acquia is driving the open-source revolution as the leading provider of cloud-based digital experience management solutions. What does that mean? Collaborators within Acquia and volunteers around the globe are continually strengthening Drupal, our award-winning platform, to fuel the dreamers and doers who are delivering amazing digital experiences at the world’s most ambitious brands like Pinterest, Whole Foods, and the Australian government. 

Our success begins with our team. That’s why Acquia prides itself on hiring innovative people who demonstrate an eagerness to grow, make an impact, and seek out new challenges to create bigger, better, and bolder customer experiences.

To do this, we match our talented new hires that have a passion and dedication to learning and contributing with opportunities that not only harness their strengths but also challenge them to stretch beyond their comfort zone and tackle problems at the edge of their skill set. Our goal is to present opportunities that inspire collaboration, creativity, and professional development. 

Acquia is seeking a CX Designer to help bring the company’s emerging digital experience platform product line to life. We are looking for innovators; professionals with an unrelenting belief in the power of user experience to transform businesses, and with the passion and commitment to help Acquia become recognized for elegant and powerful product experiences.

You’ll be joining a talented team of researchers and designers creating breakthrough products for people developing rich digital experiences with Drupal. Our customers are a savvy, demanding group; you and this team are responsible for delivering best-in-class applications in a fast-paced, agile, growth-oriented environment.

Acquia offers fabulous company benefits and a fast paced, highly motivated, enormously fun work environment, not to mention a career with great growth potential.

Responsibilities:

  • Lead execution of strategic initiatives focused on enhancing the customer experience and delivering on roadmap items
  • Champion and implement CX methodologies and tools including but not limited to; journey mapping, storyboarding, and customer personas
  • Work with UX researchers to fully understand, and become a strong advocate for, our customer’s needs and the designs necessary to address them
  • Partner with our UX researchers to test and iterate design concepts
  • Work with the broader team to identify strategic research needs and customer experience improvement opportunities
  • Spend time with Acquia customers, prospects, partners, and internal stakeholders to understand user needs
  • Demonstrate a command of design methods, tools, communication, and presentation skills
  • Participate in iterative prototyping efforts with varying fidelity/presentation tools (e.g., sketches, storyboards, wireframes, clickable prototypes) to help bring your customer-focused solutions to life

Required Skills:

  • 2+ years experience
  • A thorough understanding of design thinking and service design with experience conducting workshops. 
  • Proficiency in software tools such as InVision, Sketch, Axure, Figma, Adobe Creative Suite or similar
  • Experience participating in knowledge elicitation exercises (e.g., interviews, focus groups)
  • Ability to multi-task, prioritize requests, communicate with stakeholders, and meet expected milestones

Extra credit

  • Experience with SaaS product design and development
  • Familiarity with web development best practices and cloud architecture
  • Experience with enterprise software development and/or Drupal experience 

We are committed to continually strengthening our people-first culture within our Acquia family. Acquia is an equal opportunity employer committed to fostering a diverse and inclusive environment for all. Our highly motivated team features individuals from a multitude of backgrounds who offer their unique perspectives, starting with their first project as a new hire to their 100th as a manager and beyond. For every step in between, we help Acquians grow by promoting a culture of continuous learning through mentorship, knowledge-sharing, feedback, and more. 

Thank you for considering Acquia for your next career move, and we look forward to receiving your application. There’s no such thing as the perfect candidate. So, we’re not looking for someone who matches all of our criteria; we’re looking for someone with the potential to grow outward and upward. Regardless of how much of the criteria you meet, you should apply!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • DrupalCMS

Location

Acquia is in the Financial District near Faneuil Hall and Post Office Square with tons of great restaurants and fun after-work venues to choose from!

An Insider's view of Acquia

What are some social events your company does?

For the past five years, the Boston office has partnered with the Wonderfund (www.wonderfundma.org) to pair Acquians with the holiday wish lists of local children. We sponsored 250 kids in 2019 and look forward to continuing our partnership in 2020!

Amy H.

Senior Talent Operations Partner

What projects are you most excited about?

There are a number of different projects we are always working on from maintenance and performance optimizations to new customer features. For me, the most exciting and rewarding projects are where we release a piece of functionality that excites and delights our customers and makes their jobs easier.

Rok

Senior Director, Engineering

How does the company support your career growth?

Our culture of continuous, lifelong learning allows every Acquian opportunities to learn, stretch and grow. With support and coaching from their managers and Global Learning Programs, Acquians have access to a robust online learning platform, a mentor program, and more. Every day offers the opportunity to take on unique challenges.

Amy P.

Senior Director, Global Talent Development

How do you empower your team to be more creative?

The trick to empowering creativity is encouraging frequent communication and iteration. Embrace behaviors, not platitudes, that remind the team there is no such thing as failure. Embed creativity and make it more than a tagline. Show that nothing is unsalvageable; focus on ‘why’ things occurred, and make everything a learning opportunity.

Brian

Manager, User Experience Research

How do your team's ideas influence the company's direction?

We are able to influence how content is delivered and monetized by global businesses in 2 ways. Acquia's founder created Drupal, the leading open source CMS in the world and we are proud of our close relationship with the Drupal community. We have also pivoted towards DXP capabilities and offer a full suite of solutions to our customers.

Charley D.

Vice President, Products

What are Acquia Perks + Benefits

Acquia Benefits Overview

Work/life balance is important to us. Employees take time off when they need it, and come back to work feeling refreshed. We offer up to 13 weeks of maternity and six weeks of paternity, partner and adoption leave, all paid at 100 percent. Our returning-parent transition program allows new parents to ease back into work. Office amenities include snacks and beverages, common areas, a game room, Friday afternoon Happy Hour, and Mac computers.

Culture
Volunteer in local community
In Boston, Acquia has partnered with Cradles to Crayons, Pine Street Inn, Wonderfund, TUGG (Tech Gives Back), Bow Market, Horizons for Homeless Children, and the Maurice J. Tobin School in Roxbury.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
More Jobs at Acquia14 open jobs
All Jobs
Design + UX
Dev + Engineer
Marketing
Project Mgmt
Sales
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Acquia's full profileSee more Acquia jobs