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User Research Coordinator

| Greater Boston Area
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We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing features, and award-winning customer support. As a Toaster, you’ll tackle meaningful projects that will help shape the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive. Looking to join a fast-growing company on a talented team that’s enabling small businesses by changing the future of restaurant experiences? If so, that’s Toast.

We’re seeking a Research Coordinator to help us build a thriving research practice. You’ll support researchers by handling the logistical aspects of the research process - proactively finding opportunities to help us formalize, improve and scale our processes. You’re right for this role if you are detail-oriented; collaborative and humble; have a can-do attitude; and you’re naturally curious.

As a Research Coordinator, you will:

  • Collaborate with members of the UX Research team to understand research needs and recruit the right participants for research studies
  • Foster relationships between customers and team members to build an enthusiastic and growing pool of candidates for research
  • Establish efficient, reusable recruiting processes for the entire UX team
  • Build and streamline processes for efficient research operations
  • Maintain the UX Research team’s repository
  • Manage the UX Research team’s tools, subscriptions and relationships with vendors
  • Attend and contribute to Research, Design and Product touch points related to your work

Do you have the right ingredients?

  • 1 - 2 years’ experience coordinating UX research
  • BA/BS degree
  • An interest in UX as a career path with the drive to learn more
  • Experience in research tools (ex., Validately, Respondent, etc.) is a plus
  • Experience with the tools we use at Toast (Google suite, Slack) is a plus
  • Familiarity with database principles and searching databases is a plus
  • Basic knowledge of UX research and best recruiting practices
  • Excellent interpersonal, communication and organizational skills, with strong attention to detail
  • Empathetic with a desire to continuously learn and evolve

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
Watch

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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