We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

Why Work For Us

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!

The Impact You Will Make

We are looking for an experienced strategist to join our Enterprise Loyalty team to educate and advise Enterprise partners looking to develop and optimize their loyalty programs on both branded channels (app & web) and Grubhub’s marketplace.

Engaging in a range of consulting projects and internal initiatives, our Enterprise Loyalty Strategists support restaurant brands in making data-driven decisions that increase sales, improve customer retention, and meet each brand’s unique KPIs. 

The right candidate will possess the ability to interpret a variety of business and brand goals in order to: assess a restaurant’s digital performance; identify key opportunities to engage users throughout their journey with the brand; and develop creative and organized loyalty strategies grounded in data and industry knowledge.

• Translate Enterprise client needs into creative and actionable loyalty strategies rooted in data.  In this role, you will work with a number of cross-functional teams including Data Services, Technical Brand Management, Account Management and Partnerships to engage with Enterprise clients on loyalty programs and promotions that drive measurable business results. You will be responsible for analyzing guest behavior, campaign performance and loyalty program performance in order to generate actionable insights for clients.
• Support Sales, Partnerships and Technical Brand Management as a subject matter expert. From participating in sales pitches to joining meetings with pre- and post-sale strategic clients, you will be responsible for educating our brands on loyalty best practices. 
• Liaise with product and engineering to understand our technology roadmap and contribute relevant, high-impact suggestions based on industry trends and client needs. In order to support loyalty best practice and recommendations, it is essential that you both understand the current state of our product capabilities, as well as, what is happening across the loyalty industry. 

Maintain our team’s reputation as the restaurant loyalty experts. Most enterprise restaurant brands have some form of loyalty program today. The space is commoditized and noisy, and ideas are a dime a dozen. Outstanding ideas that translate into meaningful growth across the four areas most important to restaurants (acquisition, activation, engagement, retention), though… those are the ideas that matter. Those are the ideas you’ll be responsible for presenting to everyone from the digital marketing managers to the CEOs and CFOs of our industry.

What You Bring to the Table

• Experience in developing, managing and/or marketing loyalty programs; or equivalent experience in a performance marketing or consulting role 
• Detail-oriented, with a knack for problem solving 
• Strong communicator comfortable translating technical concepts for non-technical audiences
• Outstanding ability to analyze data and churn out actionable insights 
• Passion for helping brands better understand and influence customer behavior
• Experience with CRM, marketing automation platforms, and BI tools
• Bachelor’s degree in marketing, business, mathematics, economics, or other analytical disciplines

Bonus Points

• Experience in the fast-casual restaurant industry and/or in a client-facing digital agency role
• Deep knowledge of customer engagement programs across various industries – restaurants, retail, travel, etc.
• Basic SQL knowledge

And Of Course, Perks!

• Flexible PTO/PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).
• Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.  
• MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants. 
• Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them. 
• COVID-19 Response. All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it’s safe to return.