Are you a self-driven, team player, who thrives on process optimization and deployment? Zipcar, the world’s leading car share network, is seeking a Process Improvement Specialist to join its Operations team! Zipcar’s Operations team members are on the frontline of accelerating Zipcar’s mission, to enable simple and responsible urban living. The Process Improvement Specialist will provide the process and tools needed for Operations success.

What you’ll do:

• Develop and optimize complex processes for key business functions.
• Assess key performance indicators to diagnose gaps, opportunities, and root causes.
• Collaborate with cross-functional teams for alignment and to drive behavior change.
• Deliver creative solutions that will energize the Operations organization and keep Zipcar leading the future of mobility.

What you’ll love about being a Zipster in Operations

• Opportunity to make an impact; Zipsters are empowered to grow outside the lines of their role to support the business and deliver results
• Zipcar culture – we are performance and results driven, resourceful, and move quickly. We encourage collaboration with and across functions to achieve mission-driven goals. And we have fun doing it in a flexible work environment
• Diverse and inclusive workforce that brings its whole self to work. Zipsters practice authenticity, humility, and respect to one other. We support each other’s successes in and out of the office, and make time to allow individuality and differences to shine
• Pride of working for a company that makes a difference in the community. You’ll feel good knowing that each Zipcar on the road is creating a positive impact on the urban environment, and that Zipcar is committed to furthering its impact through local partnerships and support

What drives success for this role:

• 1-3 years’ experience in operations process improvement using analytical problem-solving methodologies such as Lean Six Sigma DMAIC with proven results
• Strong knowledge of Operations Management in distributed field operations, Lean, and Supply Chain Management
• Strong background in workflow and asset management operations and processes; can simplify complex processes and get more out of fewer resources
• Ability to foster a culture of continuous improvement through empowerment and management by data; is willing to re-engineer processes from scratch and is open to suggestions and experimentation
• Excellent change leadership skill set – ability to make courageous recommendations, communicate, and influence across functions and levels to drive significant organizational change
• Adept at seeking out and building solutions around first-hand customer experience; secures trust through effective relationship management
• Experience acting as a project lead and seeing initiatives from concept to launch
• Experience using advanced Excel, SQL and relevant data analysis software
• Experience with quantitative focus areas such as Statistics, BI, Industrial Engineering, Operations Research, Management Science, Machine Learning, or related field          
• Excellent written and verbal presentation skills with ability to dynamically translate theory into practical application
• Bachelor’s degree in relevant field, Master’s/MBA preferred

What tops off the tank:  

• Competitive Medical, Dental, Vision, Life and Disability Insurance and other voluntary benefits through our parent company, Avis Budget Group
• Generous paid time off, including holidays, vacation, personal, sick, volunteer and Parental Leave options
• Tax-free benefit for public transportation or parking expenses
• Bicycle Reimbursement program
• 401(k) Retirement Plan with company matched contributions
• Free Zipcar Membership and other employee discounts, including discounts on renting and buying Avis/Budget cars
• Community involvement opportunities

Who are we? 

Glad you asked! Zipcar is the world’s leading car-sharing network, found in urban areas and university campuses in more than 500 cities and towns. Our team is smart, creative and fun, and we’re driven by a mission – to enable simple and responsible urban living.  

Being a Zipcar member gives you easy access to a car nearby without all the cost and hassle of owning one. Founded in 2000, Zipcar disrupted – or innovated – the traditional model of car ownership and independent studies show that Zipcar’s model of car sharing is proven to reduce vehicle ownership, freeing up more city space for people. Zipcar provides members with socially responsible, sustainable mobility options that support the global environment, their communities and city livability.  

Zipcar is a subsidiary of Avis Budget Group, Inc. (Nasdaq: CAR), a leading global provider of mobility solutions. For more information, visit: www.zipcar.com. 

The extra mile:

We encourage Zipsters to bring their whole selves to work - unique perspectives, personal experiences, backgrounds, and however they identify. We are proud to be an equal opportunity employer – M/F/D/V.