Occupancy Analyst at Toast

| Greater Boston Area
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We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Bready to make a change?

The Occupancy Analyst will be responsible for managing all occupancy planning activities and assisting the Real Estate team on all headcount and seat demand requirements for Toast Globally. This includes maintaining space data for all buildings, assisting the RE Project Coordinators with migration and swing plans during construction and blocks and stacks for all businesses in our buildings.

About the roll*

  • Manage seat and space capacity - build capacity models to help manage the supply and demand for seats in all facilities.
  • Integrate headcount forecast data from HR and business leaders into capacity models to identify short-fall and seat surplus within the space - gap analysis by building and by business.
  • Moves, Adds and Changes - manage the intake and volume of requests for business units and prioritize based on need and complexity. Build options for satisfying business needs for review and approval demonstrating tradeoffs of each option
  • When required, work with Project Coordinators on people migration and swing plans to help minimize business disruption and accommodate construction phasing plans for all buildings
  • Conduct observation and space audits to determine seat utilization.
  • Establish an Integrated Workplace Management System (IWMS) to integrate all space data and build seat, space reporting scorecards to communicate seat/space availability and constraints.
  • Build stacking plans of all Toast buildings and spaces to show business unit adjacencies and location within the buildings with number of seats occupied and vacant
  • Manage relationships and interface on a daily basis with engineers, contractors, architects and colleagues on a variety of construction projects
  • Report space status regularly to project team

Do you have the right ingredients?

  • Experience in building capacity models 
  • 2-5 years of experience in capacity planning and in building analytical models to forecast outcomes and gaps. 
  • good communication and people skills. 
  • experience with CAD or other IWMS for integrating all aspects of space management data.
  • ability to multitask and take on multiple space requests for existing and new space.
  • excellent organization skills.
  • a creative approach to problem-solving that lays out multiple options and scenarios highlighting tradeoffs and impact to the business.
  • a high level of attention to detail with the ability to summarize in a simple way to get buy-in and approvals for space plans.
  • the ability to work under pressure and meet tight deadlines.
  • good negotiation, consulting and influencing skills
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries


Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are some things you learned at the company?

Where should I start? For hard skills, I’ve learned more than I ever thought I would about Excel and Salesforce. I’ve also learned what it looks like when a company not only talks the talk, but walks the walk. We’ve been able to execute on what we’ve set out to do because we are willing to try new things, make mistakes, and learn from them.


Payments Relationship Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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