Manager, Data Insights

| Greater Boston Area

We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Bready* to make a change?

The Manager, Data Analyst will play an integral role in our Customer Success team’s Data Analysis group. This person will serve as a “Player/Coach” and lead a team of multiple analysts and help drive high-quality data-driven decision making across the organization to solve real world problems. We are looking for a highly motivated, energetic candidate with experience managing top performers and working in cloud-based BI stacks who isn’t afraid to dive into data and get their hands dirty.

About this roll*: 

  • Using advanced data modeling, predictive modeling and analytical techniques to interpret key findings from company data and leverage these insights into initiatives that will support business outcomes, guide strategic decisions and uncover business optimization opportunities
  • Examine, interpret and report results of analytical initiatives to stakeholders in leadership across business units
  • Organize and drive successful completion of data insight initiatives through effective management of data analysts team and effective collaboration with stakeholders and subject matter experts
  • Build, develop and maintain dashboards, reports and performance metrics support that support key business decisions
  • Recruit, train, develop and supervise analyst-level employees
  • Partner closely with the Toast Business Intelligence team to achieve the goals of the Customer Success team

Do you have the right ingredients*

  • A highly quantitative problem solver who loves to dig into different kinds of data, develop business insights based on that data and can confidently communicate their findings to key stakeholders
  • Understanding of, and experience using, analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units
  • Experience and knowledge of statistical modeling techniques 
  • Strong ability to plan and manage numerous processes, people and projects simultaneously.
  • 2+ years experience managing and mentoring high performing teams; ideally analysts
  • SQL and Python expert
  • Ability to work effectively in a dynamic, changing environment and to adapt while focusing on key goals and objectives
  • Work experience in a high growth tech or SaaS company
  • Experience with Snowflake and building interactive dashboards in tools such as Looker, Tableau, Domo, SiSense, etc
  • Familiarity with NetSuite or Salesforce

*Bread puns encouraged but not required

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
Watch

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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