CloudHealth by VMware is the global leader in Cloud Management with over 4000 customer, 200 partners and managing over $8 billion in Cloud spend. CloudHealth provides data analytics platform for interactive analysis for Cloud cost, security and governance across multiple cloud environments; both public and private.

CloudHealth by VMware is looking for a self-motivated, driven individual who will be responsible for building resources for our customers to enable them to understand, analyze and optimize their Hybrid Cloud environment. You should possess a strong technical background with experience in supporting cloud computing products, services, and solutions.

As a Data Analyst, you will be a part of a growing team at an innovative technology company experiencing strong growth in the market. Work with a dynamic and agile team to scale a global organization and build the industry’s leading customer support experience; we are not your ordinary customer support team.

Job Role and Responsibilities

• Perform data analysis and problem solving on customer questions and develop content for self-service features to assist future customer inquiry on business-critical topics.
• Assist with customer data analysis and reconciliations questions and issues.
• Working with a cross functional team, design and manage customer facing self service center based on operational knowledge build by the team and across the organization.
• Define and execute article quality review process to maximize effectiveness and efficiency.
• Manage new and incoming article content (review and publish) to ensure accuracy, quality and correctness.
• Responsible for operational support of knowledge base tools and publishing capabilities.

Required Skills

• Experience in using or documenting cloud technologies, enterprise applications or data center infrastructure
• Strong written communication skills in technical environment or other related fields
• Strong data analysis, financial analysis, or other complex problem-solving skills
• Experience in customer facing roles with strong verbal skills and experience presenting solutions to complex problems to customers or partners.

Preferred Skills

• Technical documentation or publishing (web) experience
• Technology training or customer presentations
• Experience with Knowledge Base and Web Publishing tools
• Financial or Data Analytics experience

This job requisition is not eligible for employment-based immigration sponsored by VMware

Category : Business Strategy and Operations
Subcategory: Business Process
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Work From Home: No
Posted Date: 2019-11-06

VMware Company Overview: VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

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