Toast
We power successful restaurants.
Boston, MA

Customer Success Data Analyst 1

Sorry, this job was removed at 11:05 a.m. (EST) on Friday, July 19, 2019
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Toast Overview: 

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.


Job Summary:

  • Data obsessed, process minded player who will take a messy data set and find signal in the noise. Must have a drive and curiosity to dig and keep digging to find insights.
  • Candidate must be able to “own” the data of our CS Operations including, running, automating and upgrading our reporting suite.
  • Must be able to clearly communicate what they are finding, verbally and in writing/ graphs. Can position a hypothesis and get buy in.


Job Responsibilities:

  • Build tools/dashboards to automate reporting and generate insights that will allow managers to quickly and accurately see how our products and processes are performing.
  • Work with and refine complex statistical models to optimize our business including forecasting, team and individual performance & sales pipeline
  • Partner with key stakeholders and business leaders to provide strategic support and recommendations across various Toast departments, including: Product, Engineering, Sales & Marketing
  • Participate in the development and implementation of new reporting and BI tools and administer those tools going forward
  • Help identify, define, measure and monitor high impact technology projects
  • Make investment and process design recommendations to leaders to optimize and scale CS

Experience/Qualifications:

  • 1-3+ years of in BI or business analytics, or advanced degree in a quantitative field
  • Excel expert & proficient in SQL
  • Experience with SFDC dashboard & reports
  • Ability to efficiently analyze volumes of data and present concise and clear recommendations of results
  • Experience with in-depth analytics using excel and other BI tools
  • A highly quantitative problem solver who loves to dig into different kinds of data and can confidently and successfully communicate their findings to stakeholders in different departments
  • Ability to work effectively in a dynamic, changing environment and to adapt while focusing on key goals and objectives
  • Technically Innovative with strong business acumen; can deliver communication to non-technical stakeholders
  • Work experience in a high growth tech or SaaS company


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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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