About Salary Finance

Salary Finance is a fintech company underpinned by a social purpose. Our mission is to make the lives of millions of working people less stressful, more productive, and much happier. We partner with leading employers to offer financial wellness benefits that help employees improve their lives by improving their finances. 

In 2018, we expanded operations to the US with support from our UK headquarters. Today, our US team is located in Boston’s Seaport District under the leadership of SoFi co-founder Dan Macklin as CEO of Salary Finance Inc. 

We’re growing fast in the US market with our recent $32.8 million Series C funding, backed by existing investors Blenheim Chalcot and Legal & General. We were named BITC’s Responsible Business of the Year 2018, included in KPMG’s Global Fintech 100, listed top of the Forbes’ list of socially-responsible startups, recognized by Built in Boston and MassEcon for investing in innovative thinkers, and profiled by the Wall Street Journal, the Financial Times, and more. 

Your role in our mission

We're looking for an ambitious Customer Operations Analyst to help drive the continued growth of our operation in the US. The role will be based out of Boston, MA, but will cover our national operation. Reporting to the Senior Director of Operations, you’ll learn our products inside out and build relationships with Product Managers, Engineers, Third Party Vendors and our Customers to identify needs, design solutions, and implement operational processes.This is an exceptional opportunity to play a significant operational role at a high growth US fintech business. 

Who you are

We embrace our differences, but we like to share our values, so it’s important to us that you are:

• Fearless, and able to make the impossible possible.
• Responsible, and want to help build a business that delivers a meaningful difference to society.
• Dedicated and want to commit to an exciting journey even through the highs and lows.
• Empathetic and truly care about every colleague and customer.
• United, because you understand we achieve more when we work as a team.
• Humble, and take feedback as a way to continuously improve.

The essentials

• You are highly motivated, a self starter with a passion for growing a fast-moving startup.
• You have experience in operational and risk management processes and implementations.
• You have excellent analytical skills (MI/Reporting).
• You are a creative thinker and use it to resolve typical obstacles that face a business as they build something new. 
• You have a logical approach to problem-solving, and an appetite to reach the first best solution. 
• You have strong stakeholder management and communication skills. 

What you'll do

• Aid in implementation and development of robust, efficient and innovative operational functions.
• Ensure our corporate clients and their employees receive excellent customer service.
• Execute regular information and payment flow processes. 
• Develop and deliver operational metrics and information.
• Conduct operational assurance activities to ensure regulatory compliance and drive continuous improvement.

Corporate Client Operations

• Support the client implementations team in the technical aspects of sales and the on-boarding of corporate clients. 
• Perform monthly operations processes, including payroll interfaces and client payments.
• Client relationship management delivering an efficient and frictionless experience.

Customer (Employee) Operations

• Provide operational support to help facilitate loan origination process including loans admin, bank account validation, background checks and fraud prevention activities. 
• Help drive best in class customer service. 

Financial Operations

• You will be responsible for loan disbursements, loan repayments and reconciliation of cash.
• Process information received from clients and borrowers and ensure it is properly completed, recorded and actioned. 
• Responsible for operational risk assessment and mitigation.

What’s in it for you?

• Competitive salary and bonus package
• Regular company socials
• Fast-growing environment with lots of opportunity for learning and growth
• 75% of health, vision and dental premiums paid by Salary Finance for employees and their dependents
• Additional benefits including 401(k) with company match, short-term disability, 20 personal days with an extra day off on your birthday and many other perks!

We’re looking for someone who will make a difference! We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team changing people’s lives for the better then we’d love to hear from you.

Learn more at salaryfinance.com.

Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.