Boston, USA

Circle is a global internet finance company, built on blockchain technology, powered by crypto assets, and dedicated to helping people everywhere create and share value.

We’ve already made sending money around the world free and easy using blockchain technology with Circle Pay. With Circle Invest, we’re expanding our offerings with a cryptocurrency investment product, enabling anyone to buy and sell crypto assets. Through Circle Trade, we’re market makers for the top crypto coins and offer OTC trading services. In March 2018, Circle acquired Poloniex, one of the world's leading token marketplaces.

What does that mean for the global economy? It's more open. More inclusive. And more empowering.

We’re building a world-class operations team to help us scale, while providing the best possible customer experience. We are seeking a highly motivated and resourceful Customer Experience Analyst who will help us develop products, strategies and techniques to better serve our customers.

*We are currently accepting applicants in Boston, New York or San Francisco

What you'll work on

• Identify key metrics and build executive-facing dashboards to track the progress of Circle’s CX initiatives
• Perform analytical deep-dives to analyze problems and opportunities by researching, designing & executing experiments
• Develop a deep understanding of customer’s needs and translate them into product and process recommendations
• Work with cross functional teams including Product, CX and Risk across the US, Europe and APAC
• Help configure and maintain workflows, ensuring that team workflows are effective & efficient
• Continuously identifying areas for improvement and implement changes when needed
• Identify and interpret trends and patterns in datasets to attribute key business drivers

What you'll bring to Circle

• A strong interest in cryptocurrencies, investment, consumer products and fintech in general
• BS/BA in Technical Field, Computer Science or Mathematics
• Proven track record of being able to work independently
• Proficiency with SQL
• Strong verbal and written communication skills

Bonus points

• 1-2 years experience using analytics to drive key business decisions
• Experience with Zendesk and GoodData
• Experience with at least 1 scripting language (Python, R, etc.)

Circle was founded in 2013 by internet entrepreneurs Jeremy Allaire and Sean Neville. We’re backed by $250 million from investors including Jim Breyer (Facebook), Goldman Sachs, IDG Capital (Baidu, Tencent), General Catalyst (AirBnB, Snapchat) and Accel Partners, with offices in Boston, New York, San Francisco, Dublin, London and Hong Kong. Check us out at circle.com and download Circle Pay & Circle Invest for iOS and Android today. We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.