The Role

As a Business Analyst at MedTouch, you will collaborate with the technical, delivery, and project management teams to deliver high-quality results and support for our healthcare clients. This role helps to define key functional requirements for clients’ Drupal websites and is the glue in complex, multi-stakeholder projects.

This opportunity is destined for a technical guru who thrives on variety and can fearlessly bridge the gap between business and web development. This job requires puzzle-solving, creativity and a constant desire to learn.

You will:

  • Triage client issues and questions, providing solutions when possible, or otherwise additional information for the technical team.
  • Gather and document requirements from clients for our web delivery team and provide estimates for technical work.
  • Assist with data mappings for various data imports.
  • Support project managers with day-to-day client communications that are technical/implementation related.
  • Collaborate with the QA team as they prepare test cases and coordinate deploys with the delivery team and developers.
  • Configure our content management system (CMS) with templates, workflow, users/security, taxonomy, etc.
  • Demo site and provide trainings to internal and external clients, answering questions about features and functionality.
  • Identify best practices/areas for enhancement in our product; understand client/user pain points.
  • Contribute to the ultimate success of the team by constantly searching for opportunities to improve.

The Fit

You may be a perfect fit if you have:

  • 2+ years’ experience in a Business Analyst, Technical Support, Product Owner or Project Manager role.
  • A strong technical background with experience in websites, web applications, or SaaS; experience with Drupal is highly preferred.
  • Experience gathering and/or documenting technical requirements.
  • A knack for explaining technical concepts to non-technical people.
  • Excellent critical thinking skills, love to problem solve, and not afraid of a good challenge.
  • A proven track record of being able to evaluate risks, adapt and make tradeoffs when needed. 
  • A completed B.S or B.A in a similar or related field.

Bonus Points

  • Experience creating 508 compliant sites.
  • Familiarity with multiple enterprise Content Management Systems (CMS).
  • Background in the healthcare or similar industry.

What We Can Offer You

  • Fifteen vacation, five sick, and three paid personal days, plus nine company holidays and additional time off as needed.
  • Healthcare, Dental and Vision coverage as outlined in the company benefits overview.
  • 401(k) plan options and matching.
  • Short Term Disability Insurance, Long Term Disability Insurance, and Life Insurance.
  • Flex spending account for out-of-pocket medical expenses.
  • Dedicated budget for individual and team training and education purposes.
  • Company-sponsored charity opportunities.
  • Seriously awesome people to work with and an employee happiness budget.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • vue.jsLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • SymfonyFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • DrupalCMS
    • SitecoreCMS
    • SalesforceCRM
    • MailChimpEmail


We're in the middle of great restaurants and shopping in Somerville's Assembly Row, right off the orange line!

An Insider's view of MedTouch

How would you describe the company’s work-life balance?

This job has not only allowed me to grow my career but has allowed me to be a great parent as well. I can be there for my children and still be a success!


Account Director

How do you collaborate with other teams in the company?

Collaboration is in it’s greatest form during our thorough client roadmapping process. It involves every team member working together to create realistic project scope and estimates.


Senior User Interface Developer

How has your career grown since starting at the company?

When I started with MedTouch 5 years ago, I had no software or healthcare experience. In my time here, I’ve been able to pursue my technical interests on three different teams! Thanks to the support of my knowledgeable co-workers, I’ve become well-versed in all aspects of our industry and can better help our clients achieve their project goals.


Manager of Delivery

How do you make yourself accessible to the rest of the team?

One key to our team’s success is open communication. I find that being accessible in person and responsive to texts and emails makes everybody’s day smoother and helps create the best outcomes for our clients. I commit to acknowledging receipt of texts and emails within an hour, even if the message is that I’ll get to the request at a later time.


Director, Digital Marketing + Office Director

What’s the vibe like in the office?

You can tell how devoted every team member is to the mission. My teammates are excellent examples of what “go-getters” and self-initiators are and they can be utmost professionals as well as creative and fun to work with


Principal Strategist + Account Director

What are MedTouch Perks + Benefits

MedTouch Benefits Overview

We offer competitive medical, dental, and vision benefits for all employees. Investing in our team's future, we provide 401k matching and career development through education stipends, manager training, and lunch + learns. We also enjoy many events together: celebrating holidays, team-building activities, and an entire week in September set aside to honor the unique contributions of our team members and celebrate all that we've been able to accomplish together. Celebrate People Week is an epic and highly-anticipated week each year!

Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
We embrace team members in all seasons of life! Recognizing that our people have lives beyond just the work day, we’re open to part-time or flexible schedules for the right role and person.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $500-$1,500 annually for continuing education.

Additional Perks + Benefits

Our employees also enjoy exclusive discounts to many of the shops and restaurants in Assembly Row!

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