Technical Support Engineer (Remote)
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Overview /
The Technical Support Engineer will support Numerated’s lending platform. This role will require direct customer support of our SaaS application.
Essential Responsibilities /
- Triage, diagnose and troubleshoot daily inbound support issues from our customers
- Become an expert on our product and handle level 1 issues including reproduction in our test environments and filing defects when appropriate
- Read and debug application logs to determine root cause and remedy when appropriate
- Communicate with customers via email, JIRA and Zoom meetings in order to isolate and troubleshoot technical issues
- Ensure proper case management within JIRA ticketing system for customer facing and internal escalations.
- Participate in internal meetings to discuss issues and improve processes
- Will grow to be able to debug end to end web applications (NGINX, Django, RabbitMQ, Python, Celery, PostgresSQL)
Education Requirements /
- Bachelors Degree in MIS, Computer Science, or Computer Engineering or equivalent experience required
Work Experience Requirements /
- 0-2 years of experience in Customer Support, Production Support, Development, or QA
- Excellent communication skills
- Understanding of Web Applications
- Knowledge of SQL/Relational Databases required
- Banking industry knowledge desired
- Python and Jenkins skills desired
- Experience supporting applications in the cloud (AWS preferred) desired
- Must be detail-oriented and organized
- Ability to manage multiple issues simultaneously and display calm under pressure
- Desire to work in client facing role
- Desire to work for a startup
- CRM and Defect Tracking tool knowledge (Salesforce and Jira preferred)
- Familiarity with SaaS monitoring tools desired (PagerDuty, Pingdom, Nagios for example)
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