The role

This is a part-time role that will require between 12-20 hours a week.

As an IT Support Specialist at MedTouch, you’ll be responsible for supporting the company’s most valuable resource, our people! You’ll leverage your computer skills and problem-solving abilities to tackle account management, workstation, and help desk requests.

You will:

• Support the technology critical to the users and infrastructure of MedTouch including workstation imaging, troubleshooting, and refurbishment.
• Gain experience supporting a multitude of applications, such as Jira and Office365.
• Assist users in resolving everyday issues, sometimes engaging directly to solve quickly or escalating to other members of the IT team.
• Help our onboarding process by configuring new user accounts and permissions, helping ensure their experience is supportive and excellent.
• Resolve or triage help desk tickets.

The fit

The job is just right if you have:

• Some previous experience with Windows Operations systems.
• A working knowledge of computer hardware components.
• Persistence in troubleshooting and a drive to uncover and resolve the root issue of a problem.
• An appreciation for people and natural inclination to provide exceptional customer service.

Bonus points

• An understanding of basic enterprise networking theory and hardware.

Who we are

MedTouch is an award-winning online strategy and technology company headquartered in Boston, MA. Focusing exclusively on hospitals, health plans and physician groups, MedTouch combines creative and technical expertise to ensure our clients achieve results that matter. Our services and solutions include healthcare specific content management solutions, user experience design, results driven search marketing, content strategy services, consumer facing websites, employee oriented intranets and more.

We are a fast-paced, innovative company and we take pride in the quality of our people as well as our work. Although we are growing steadily, we strive to retain a relationship based, people focused environment. We are committed to creating a welcoming and rewarding workplace for clients and employees alike.