Strategic Account Executive (Mid-West)
Strategic Account Executive
Position Summary:
Kyruus is seeking an experienced healthcare account management professional to fill the critical role of Strategic Account Executive within the company. The primary responsibility of the Strategic Account Executive is to foster strong strategic relationships with the executives at large health systems within his or her client portfolio, ensuring alignment to a joint strategic vision and expanding Kyruus’ footprint.
Reporting to the Vice President of Account Management, the Strategic Account Executive is an integral member of the team who will support the success and growth of assigned clients, including:
- Developing and executing an account strategy to maximize the scope and impact of Kyruus solutions and services,
- Supporting expansion within existing client portfolio, working with the Partner Growth and Executive teams,
- Supporting deployments to ensure client success and impact, working with the Delivery and Customer Success teams.
S/he will have an opportunity to work directly with a multitude of representatives at all levels of our clients’ organization (e.g., Senior Leadership, Providers, Patient Access leadership) as well as across Kyruus internal teams, including Partner Growth/Client Development, Delivery, Customer Success, Product, and Engineering.
This is an exciting opportunity for experienced professionals who are interested in applying their strategic account management and/or implementation management expertise on a daily basis, gain unique exposure to healthcare services organizations, and work at the intersection of business, healthcare and technology.
Responsibilities:
- Act as the Kyruus lead and champion within his or her portfolio of active Kyruus clients.
- Develop a trusted advisor relationship with key executive stakeholders/sponsors.
- Develop account strategies for clients to maximize potential impact of Kyruus solutions and expand scope of our partnership.
- Work with the Partner Growth team to execute contract renewals, scope potential growth/expansion opportunities and support sales campaigns within his or her client portfolio.
- Support Delivery and Customer Success teams in the deployment of Kyruus solutions and services to ensure projects meet overall account priorities/goals, monitor and communicate impact/ROI of Kyruus solutions to client stakeholders, and build key project and executive relationships.
- Support project teams to identify issues and risks and execute risk mitigation strategies; escalate to and engage Kyruus and client leadership as appropriate.
- Collaborate across internal Kyruus teams to execute on the overall account strategy, ensure client retention, capture growth opportunities, and communicate client success to internal/external stakeholders
- Track and report on performance on key metrics and progress across client portfolio.
- Contribute to the development of internal Account Management team processes and methodologies.
Requirements:
- Advanced degree (e.g., MD, MBA, MHA, MPH) and/or an equivalent 7+ years of professional experience.
- Experience in account management or other relevant experience, including ability to develop account strategies, influence ideas and drive results.
- Healthcare industry, enterprise software, and/or management consulting experience, preferably with healthcare services organizations.
- Strong communication, teamwork, problem solving, and critical thinking skills.
- Experience in client-facing roles (or comparable experience) with proven track record of skills building executive-level relationships, preferably with client expansion experience.
- Excellent people skills and demonstrated ability to manage up, down and across teams.
- Desire to work in a dynamic and a fast-paced startup environment.
- Ability to manage multiple priorities.
- Self-starter with strong sense of ownership and ability to be both proactive and collaborative.
- Must be willing to travel.
Desired:
- Experience working in strategic account management of enterprise software product companies and/or management consulting.
- Experience in an operating role in hospitals, physician practices or other healthcare services providers.
- Experience working with enterprise-level data integration and technical architectures.