Customer Success Manager
Tulip, the Manufacturing App Platform, is empowering the world’s leading manufacturers to improve the productivity of their teams, the quality of their output, and the efficiency of their operations. With Tulip’s no-code platform, manufacturers can empower those closest to operations to digitally transform their shop floors and gain real-time visibility into the people, machines and processes involved in production--all in a matter of days.
Manufacturers of all sizes, across industries including consumer electronics, aerospace and defense, contract manufacturing, automotive, apparel, medical devices and more, have implemented Tulip’s intuitive platform to solve some of the most pressing challenges in manufacturing: digitizing paper-based processes, integrating industrial IoT (IIoT) technologies with legacy factory machines, and capturing and analyzing real-time production floor data.
A spinoff out of MIT, the company is headquartered in Somerville, MA, with offices in the UK and Germany. It has been recognized as a Forbes IoT Startup to Watch, Gartner Cool Vendor, IDC Innovator, Frost and Sullivan Entrepreneurial Company of the year and a World Economic Forum Technology Pioneer.
About You:
- You like to solve problems. Amid uncertainty, you see opportunity.
- You are eager to figure out why things are broken and turn your learnings into improved processes. People tend to describe you as a hard worker, but you would say any job that’s worth doing is worth doing well because you care.
- You are curious and excited to learn about new and old technologies powering a modern factory.
- You are a good communicator and able to speak ‘full-stack’ from front line engineers to c-suite.
- You are able to google your way out of most problems, and understand that every customer sees the world a bit differently.
What skills do I need?
- Bias for action
- BA/BS (MBA/Master preferred)
- Ideally 4+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
- Experience in working with complex, multi-divisional, multi-geographical customers
- Strong leadership skills
- Impressive executive presence and communication abilities
- Ability to create structure in ambiguous situations and design effective processes
- Passion for technology and for being a part of a fast-growing SaaS company
- Experience working with cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Services)
- Ability to travel (estimated 25% - 50%)
Key Responsibilities:
- Deliver and communicate ROI for our customers, throughout the customer lifecycle
- Provide insights and guidance to customers to ensure that they get the most out of the platform with the aim of helping drive on-going adoption and ensure renewals
- Being the trusted partner for the customer on use-case and product functionality
- Quarterback engagement plans across various cross-functional teams at Tulip, on behalf of the customer
Key Collaborators:
- Customers team
- Customers
- Sales
Working At Tulip
We are building a strong, diverse team that values hard work, families, and personal well being.
Benefits of working with us include:
- Direct impact on product and culture
- Company equity
- Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, Health Reimbursement Account (HRA), Commuter Benefits, Parental Leave, and 401k
- Flexible work schedule and unlimited vacation policy
- Virtual company events and happy hours
- Fitness subsidies
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform manufacturing.