Customer Success Manager

| New York, NY, USA | Hybrid
Employer Provided Salary: 130,000-175,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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As a member of our customer success team, you will have the unique opportunity to shape the go to market strategy, product, and culture at an early stage start up. You will be building relationships with engineering leaders across the industry and enable product development teams to become best-in-class across the industry alongside our founders. We expect you to take ownership, creatively solve problems, and build the foundation for a successful customer success organization.
 

Your Role

  • Strategic Onboarding and Relationship Building: Smoothly and successfully onboard customers, while cultivating and strengthening ongoing client relationships. Your focus will be on revenue growth, client satisfaction, and demonstrating the value customers gain frequently and effectively.
  • Proactive Leadership: Lead by thinking multiple steps ahead to move an account forward. You will independently assess current business processes, identify capability gaps, gain internal alignment, and help develop a future state strategy that drives significant outcomes.
  • Exceptional Communication: You will be exemplary in your communication skills, always available to jump in and follow up with solutions promptly. You will demonstrate a low latency in response times and a high level of trustworthiness, caring deeply about being perceived as responsible by your clients.
  • Product and Roadmap Alignment: Regularly connect the dots between customer needs and our product roadmap. You possess a deep understanding of our product offerings and proactively align them with the customer's requirements.
  • Data-Driven Insights: Your analytical mind is very comfortable pulling information from datasets to drive customer success and inform strategic decisions, demonstrating a solid ability in data interpretation.
  • Account Management Expertise: With a strong background in Account Management, you have a proven track record of driving deals forward with ambition and strategic insight.
  • Resilience and Accountability: Display resilience in the face of challenges, comfortable with respectful disagreement and speaking your mind. You are not afraid to get uncomfortable when necessary to ensure client and project success.

 

Why you may be a fit:

  • You are an expert at discovery to fully understand the customers’ needs, embodying a customer-centric approach at all times.
  • You bring significant experience in an Account Management role, with a keen focus on driving revenue forward and cultivating successful client relationships.
  • Your experience in developer tools, infrastructure verticals, and data analysis sets you apart.
  • You are excited about building processes from scratch and eager for exposure to every aspect of the business.
  • Your multi-talented profile includes strong communication, resilience, accountability, ownership, and a proactive work ethic, making you an ideal candidate for this role.

 

Even better if you have:

  • Experience at a startup
  • An engineering background
  • A passion for hardware

 

 

We offer full benefits (health, vision, dental, 401k), unlimited PTO, and competitive pay and equity packages. Learn more about benefits and our company values - >
 
We want you (yes, you!) to apply
At Memfault, we believe in the power of diversity and the importance of fostering an inclusive environment where everyone feels valued and empowered. We hold the opinion that diversity is not just a goal, but a key driver of creativity, innovation, and growth. Our commitment to diversity and inclusion is embedded in our company culture and reflected in our policies and practices.
 
We are proud to be an Equal Opportunity Employer. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, marital status, or any other characteristic protected by law.
 
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria — unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience!
 
About Memfault
Memfault is the first IoT reliability platform that empowers teams to build more robust devices at scale. Today hardware teams have little insight into how their products are performing and what issues are driving the majority of field failures; with Memfault, they can operate with the same speed and agility as software organizations. Companies like Lyft, Logitech, Bose, Whoop, and Verkada use Memfault's performance monitoring, device debugging, and OTA update capabilities to ship fast and build high-quality products. Memfault was founded by veterans of Pebble, Fitbit, and Oculus and is backed by Stripes, Uncork Capital, Partech, the 5G Innovation Lab, S28 Capital, and Y Combinator. Learn more about Careers at Memfault ->
 
Memfault recently closed a $24M Series B funding round announced on January 24, 2023. Learn more ->
 

 

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Technology we use

  • Engineering
  • Sales & Marketing
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • DockerFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • HubSpotCRM
    • SalesforceCRM

Location

We're in a fun, centrally-located area with access to plenty of restaurants and transportation. Our team loves grabbing lunch or dinner together near the office.

An Insider's view of Memfault

What kinds of technical challenges do you and your team face?

As an engineer at Memfault, I get to use and learn many different technologies. We’ve got the “fullest stack” imaginable: from our SDKs written in C and Kotlin, to our Python backend, to our Typescript/React/Wasm frontend. On top of that, the leadership at Memfault is truly visionary and ambitious, but very empathic and caring at the same time.

Martijn Thé

Senior Software Engineer

How does the company support your career growth?

Memfault truly values kindness, and it shows. It’s been such a supportive environment for learning and experimenting in an exciting and rapidly growing tech space.

Dimple Gulrajani

Technical Account Manager

What's the biggest problem your team is solving?

The work at Memfault is fascinating. We are working on solving huge problems for innovative companies in a booming industry. Our customers are inventors, passionate about building great products. Listening to their goals and designing solutions to help them succeed is extremely energizing.

Andie Cockerill

VP of Customer Experience

What are Memfault Perks + Benefits

Memfault Benefits Overview

We offer our team full benefits (health, vision, dental, 401k), unlimited PTO, generous parental leave, flexible hours and work locations, and competitive pay and equity packages.

Culture
Partners with nonprofits
OKR operational model
Open office floor plan
Employee resource groups
Employee-led culture committees
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Dental insurance
Vision insurance
Health insurance
Financial & Retirement
401(K)
401(K) matching
Company equity
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Paid sick days
Flexible time off
Office Perks
Company-sponsored outings
Free daily meals
Free snacks and drinks
Company-sponsored happy hours
Relocation assistance
Home-office stipend for remote employees
Professional Development
Job training & conferences
Promote from within

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