At Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to work in Boston.
Wasabi hot cloud storage is a new class and category of cloud storage, breaking all traditional barriers and boundaries of storage with a disruptive value proposition of being 1/5th the cost of AWS S3, faster than the competition, with no fees for egress or API request and delivered as a single-tier solution. Cloud storage has never been so simple, so fast and so inexpensive. It’s all part of our vision to make cloud storage the next great global utility, just like electricity.
Role Description: Cloud Operations Engineer
Role Purpose:
Wasabi, the hot cloud storage company, is looking to hire a Hardware Operations Engineer (DevOps) to be a member of the team supporting the 24x7x365 service operations. To be successful in this role, you will need a strong technical background combined with excellent communication and interpersonal skills. This job requires staying calm under pressure to resolve production issues and restore service quickly to ensure that uptime for the service is within acceptable business targets. You should have excellent communication skills and be able to work with a cross functional team of employees and partner associates to configure hardware, diagnose and trouble shoot hardware that has failed, evaluate new hardware for storage, network and servers, create and run diagnostics to analyze hardware, and be able to analyze logs and alerts to identify, diagnose and resolve production issues.
You need to have experience deploying released software, monitoring and operating services. If you thrive on working in a fast-paced startup environment to service a global customer base, we would like to hear from you.
The role reports to the Director, Hardware Operation.
*Principals only. No recruiters.
Responsibilities:
- Monitor, troubleshoot and rectify issues in server, storage, and networking hardware, cabling, and power in a 24x7x365 production datacenter.
- Working with hardware vendors (server, storage, networking) to create tools, knowledge base and a streamlined hardware operations environment.
- Supervise as well as be able to deploy equipment in a data center.
- Evaluate hardware technologies.
- Hunt and resolve issues on site as well as remotely in data center production environments.
- Work with the supply chain team to proactively establish a streamlined spares supply globally.
- Build scripting tools to create acceptance tests for server, storage, and networking equipment.
- May require on call, off-hours duty.
- Travel may be required.
Requirements:
- 4+ years’ experience in large scale data center hardware trouble shooting.
- Expertise in one or more of server, storage, or network hardware.
- BS in Electrical Engineering or equivalent degree.
- Strong understanding of data center architecture, heating and cooling, hardware equipment, network design, and cabling/power infrastructure.
- Deep understanding and experience with fault localization and service restoration in a 24x7 production environment.
- Good communication and presentation skills and ability describe technical issues to a diverse audience.
- Ability and experience working in a fast-paced startup environment.
- Experience in developing MOPs and SOPs and working with other teams to qualify the MOPs to reduce errors/issues in production deployments.
- Knowledge and experience with Linux and python are required.
- Attention to detail and creative problem solving and outcome focused.
- Positive attitude and solution focused to help customers, both internal and external.
Wasabi Technologies is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
What the Team is Saying
What We Do
Wasabi provides simple and affordable hot cloud storage for businesses all over the world. It enables organizations to store and instantly access an unlimited amount of data with no complex tiers or egress or API fees, delivering predictable costs that save money and industry leading security and performance businesses can count on. Trusted by customers worldwide, Wasabi has been recognized as one of technology’s fastest-growing and most visionary companies. Created by Carbonite co-founders and cloud storage pioneers David Friend and Jeff Flowers, Wasabi is a privately held company based in Boston. Wasabi is a Proud Partner of the Boston Red Sox, and the Official Cloud Storage Partner of Liverpool Football Club and the Boston Bruins.
In September 2022, Wasabi achieved unicorn status following $250M in funding. To date, Wasabi has raised over $500M at a $1.1B valuation.
As leaders in our community, Wasabi strives to always inspire by example and give to those who are most in need. We team up with our partners in a purposeful way to create corporate social responsibility initiatives that will make a true impact in a way that is authentic to who we are. Our community engagement programs include Veteran Support like the Run to Home Base, Female Empowerment, Educational Opportunities, Non-Profit Storage Donations, and more. We also created a unique music and arts CSR program to bring the power of music and the arts to those who need it worldwide. The Red Hot Beats program launched with our partners at the Liverpool Football Club Foundation promotes mental health and wellness through music therapy for young people in the Liverpool area. Meanwhile our founding partnership of the MGM Music Hall at Fenway supports arts access, education, and opportunity for students and emerging artists in New England.
Why Work With Us
At Wasabi, we know that product alone does not make a company. We empower our employees to thrive by prioritizing their personal lives with unparalleled flexibility. As a result, they bring remarkable enthusiasm to their careers at Wasabi.
We have team members from every corner of the globe, including the US, Europe, Asia, and Australia!
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Wasabi Technologies Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Wasabi has a full remote work policy. However it maintains its corporate office at 75 Arlington Street in Boston and encourages employees to use it when they need to - whether for collaboration, client meetings, or simply a change of scenery.
