Business Systems Analyst

| Boston

CrunchTime! (www.crunchtime.com), the leading enterprise restaurant management platform, is experiencing record sales growth and is seeking new team members across the organization who share our passion for restaurants and technology. 

Back in 1995, when we created the first web-based restaurant back office system, the cloud certainly wasn’t the buzzword it is today. Since then, the world's best brands representing ten's of thousands of restaurants have chosen CrunchTime as their integrated back office solution and is now considered the industry gold-standard. 

We're looking for highly motivated Business/Systems Analysts with experience working with enterprise software systems. An ideal person has the demonstrated ability to evaluate complex business and technical requirements and formulate clear, concise documentation for a commercial web-based software product for use by the development and client services teams. Successful candidates will be strong team players but also able to work independently. Experience in the hospitality industry is a plus.

* U.S. work authorization is required.

Your Responsibilities:

  • Performing detailed business and technical analysis of customer requirements, including requirements for successful integration with existing functionality
  • Writing detailed business and functional specifications including the design of effective user interfaces for web-based applications
  • Verbally presenting proposed and forthcoming functionality to stakeholders and to the development, quality assurance and client services groups and facilitating question and answer discussions
  • Working with customers and the client services, development and quality assurance groups to identify and prioritize use cases for new and existing functionality
  • Developing a comprehensive understanding of the entire CrunchTime Application Suite
  • Identifying and developing solutions for inefficiencies and enhancement opportunities in existing business processes and application functionality
  • Providing plans and estimates of effort and duration of projects and tasks to project management, and tracking tasks, progress and milestones

Skills and Requirements:

  • BA or BS degree, ideally in either a technical field or Business Administration, and an MBA is a plus, 3-5 years experience working in a Business/Systems Analyst role
  • Exceptional analytical and problem-solving skills
  • Proven ability to assess complex business requirements and to lead requirements and design definition sessions to facilitate the development of effective business solutions
  • Proven ability to write comprehensive, clear, and concise business requirements documents and functional specifications for product development, for technical and non-technical audiences (writing samples will be requested as part of the hiring process)
  • Ability to learn new technologies quickly
  • Experience working with ERP systems
  • Ability to communicate verbally to technical and non-technical audiences and at all levels of the organization
  • Solid understanding of relational database concepts and some experience with SQL
  • Detail-oriented mindset, Self-directed and able to work with minimal supervision
  • Solid trouble-shooting skills
  • Solid knowledge of Office products (Word, Excel, Power Point, Visio)

Enjoy Excellent Benefits:

CrunchTime! Employees enjoy a competitive salary, depending on experience, plus access to a progressive benefits program which includes the following:

  • Health and dental insurance
  • Vision plan.
  • Disability insurance.
  • Life and AD&D.
  • Flexible Spending Accounts for dependent and medical care.
  • Generous Paid Time Off Plan
  • 401K Plan with employer match.
  • Employee Assistance Program (EAP).
  • Educational assistance for approved courses.
  • Commuter benefits including parking reimbursement
  • Catered lunch every Friday from top Boston restaurants.
  • Bagels every Tuesday.
  • Thirsty Thursday's featuring fine local craft brews.
  • Generous employee referral bonus.
  • Community volunteer programs.
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Location

We're in the West End - near the Celtics, Bruins, and only a 2-min walk from North Station and the Haymarket T.
129 Portland Street, Boston, MA 02114

Insider's spotlight

What are some social events your company does?

Did we say we like food? Every Friday we have a huge lunch spread from one of Boston's best lunch places - and it's always something different. Tuesdays are for hot bagels and muffins. "Thirsty" Thursdays feature the finest local craft brews we can get our hands on. Oh, and we have a Bevi machine, plus all the Caribou, Dunkin' and Starbucks coff

Paul

Sales and Marketing

How has your career grown since starting at the company?

Fresh out of Babson's MBA program, I started at CrunchTime as a Business Analyst learning the software development life-cycle. CrunchTime's growth gave me an opportunity to widen my skill set and use my grad school education to expand and advance the company's offerings. I'm now Sr. Product Manager of all the mobile products here! And, we're killi

Zach

Product Management

Perks of working here

401(K) Matching
401(K)
Casual Dress
Commuter Benefits
Company Outings
Conferences & Training
Dental
Fitness Subsidy
Flex Work Hours
Game Room
Generous PTO
Happy Hours
Health Benefits
Recreational Clubs
Some Meals Provided
Stocked Kitchen
Tuition Reimbursement
Vision
Volunteering Opportunities
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