Associate Business Analyst, Ongoing Solutions

| Waltham
 SHYFT was founded on a simple yet powerful idea – through powerful analytics find meaningful patterns in complex data that impacts and shapes the future of healthcare. Over the last decade our technology has played a critical part in changing how companies connect and visualize healthcare information. As a leader in this quickly evolving industry, a career at SHYFT offers countless ways to make an impact in a fast growing company.
Position Summary
As an Associate Business Analyst in the Ongoing Solutions department at SHYFT, you will work as part of a team supporting customers in ongoing engagements. The Ongoing Solutions team’s focus is ensuring successful ongoing engagements with customers. The team maintains & grows strong customer relationships, drives operational efficiency, and guides customers through ongoing enhancements of their configuration of the SHYFT platforms. The Ongoing Solutions team is the consistent face of SHYFT to our customers and it is critical that the team deliver an amazing customer experience.

We are seeking individuals who are enthusiastic about Customers and understand the challenges facing healthcare organizations. Our Implementation team members are driven, collaborative, embrace challenges, creative thinkers, and grounded in delivering the best possible value for the customer while not losing site of the importance of meeting internal metrics.

This role is located in Waltham, MA and reports into the Engagement Manager, Ongoing Solutions.

Key Responsibilities

  • Individual contributor for SHYFT ongoing customer engagements
  • Responsibilities include process management, ad hoc analyses, solution QA, and documentation
  • Manage assigned work to project timelines. Escalate to the team when deliverables are in jeopardy.
  • Be a proactive member of the team. Assist team members when possible. Identfy ways to improve Ongoing Solution methodology, processes, and the customer solution.
  • Learn the Ongoing Solution methodology and project and customer management skills
  • Gain subject matter expertise in the Life Sciences industry and the SHYFT products

Position Requirements

  • BS/BA preferably in a quantitative field of study. Internship and/or professional work experience, especially in consulting, analytic or technical setting, is a plus.
  • Experience with Agile / Lean and SQL is a plus
  • Strong Excel skills
  • Eager to learn
  • Motivated self-starter and abiity to thrive in a high-growth and fast-paced work environment
  • Detailed oriented and take ownership attitude
  • High-energy team player with strong organizational skills, and ability to multitask
  • Data integration and analytics experience are desirable. Knowledge of and software tools/ database software is a plus.

Benefits Include

  • Competitive compensation/Stock Options
  • Generous rewards program
  • Medical, Dental & Vision
  • Paid Vacation/Sick Pay Program
  • Holiday pay
  • 401K w/Company Match
  • AD&D and Life Insurance
  • Company Outings/Social Events

Empowering Data, Delivering Results SHYFT Analytics is a full service solution company that delivers next-generation sales insights to the global life sciences industry. Our agile analytic solutions and services are re-defining the way commercial data drives brand performance. We are an innovation and service-driven organization with deep life sciences expertise, and our customers include large pharma, established and emerging biotech, and medical device companies. We are continually growing, and rewarding opportunities exist for exceptional individuals to join our high–quality team of experts.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavasriptLanguages
    • PerlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • Ember.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen


SHYFT is located in the historic Watch Factory building in Waltham, MA. Short walk to the commuter rail, Moody St, and the Charles River running path
203 Crescent Street, Suite 203, Waltham, MA 02453

Insider's spotlight

What’s the vibe like in the office?

SHYFTers are guided by core values which ensure a safe, comfortable, energetic, collaborative and fun place to work. Everyone shares a company vision which we are all proud to uphold. At SHYFT, everyone is involved, heard and valued. There is mutual respect, trust, transparency and accountability which makes a feedback culture flourish.


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How do you collaborate with other teams in the company?

Early, often, and broadly! In order to fully understand what motivates our stakeholders, marketers have to rely on frequent and close collaboration with the various internal teams that interface with them on a daily basis – from Product, to Customer Success, to Sales, and beyond. Without collaboration, Marketing would be a ship without a rudder!


Director, Product Marketing

How has your career grown since starting at the company?

One of the best aspects of being a SHYFT employee is having the flexibility to try different things and choose your growth area. In my 1.5 years here I was not only able to participate in projects and flex skills I have not used before, I also had the chance to solve challenges in product, sales, and contracting. SHYFT has invested in my growth.


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Creativity blossoms where there is no fear of failure. Failure is a fundamental part of the creative process – it is the only way to learn, adapt and ultimately, succeed. Fear of failure shackles our thinking in unconventional ways. Eliminating fear frees us to investigate ideas that we would otherwise deem improbable – and makes them possible.


Chief Product Officer

My team is currently focused on building the next gen of SHYFTs’ largest application. Its an all hands on deck initiative with lots of challenges, but its rewarding to see the vision come to reality.

Were motivated to be building something great, something that we all contributed to formulating. We saw ways to improve what existed, so we did!


Senior Software Engineer

Perks of working here

401(K) Matching
Beer on Tap
Casual Dress
Company Equity
Company Outings
Conferences & Training
Flex Work Hours
Generous PTO
Happy Hours
Health Benefits
Onsite Gym
Generous Parental Leave
Recreational Clubs
Some Meals Provided
Stocked Kitchen
Volunteering Opportunities
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