Job Description

Merchandising Operations - Specialist

Wayfair’s Merchandising Operations team is looking for an innovative and collaborative person looking to make an immediate impact on customer and supplier experience.  You will be joining a team of individuals tasked with building and maintaining a best-in-class online product catalog.    This is a role for someone who thrives working on multiple work streams, has a willingness to get to the bottom of ambiguous challenges and is looking to hone their project management skills.  

What you will do:

• Be a leader who develops action plans and proactively communicates performance metrics to key stakeholders throughout the organization
• Work cross functionally with site merchandising, buying and external vendors to identify and execute on high priority, high impact projects
• Use data and creativity to identify and advocate for innovative process improvements
• Be solution oriented and able to take an ambiguous idea and formulate sound decision making
• Drive customer satisfaction and trust by improving the quality of our product catalog
• Evaluate existing processes for efficiency opportunities and produce new, technology driven processes
• Stay organized while pivoting and refining strategies as priorities evolve over time

Job Requirements:

• Bachelor’s degree from top tier school
• 1-3 years’ in a relevant professional field with project or people management experience
• Proven track record in taking ownership and delivering results within a fast-paced environment
• Willing to dive deep to obtain a strong understanding of business strategy and bottom line goals
• Passionate about improving customer experience
• Effective verbal and written communicator able to operate clearly in an ambiguous environment
• Extensive knowledge of Excel required
• Technical background, or technical orientation (experience with SQL a plus)