Jobs at Workhuman

12

The VP of Customer Success will be a core part of the company’s leadership, leading all aspects of Customer Success including both the launch and ongoing success of customers.  The right candidate will be equal parts strategist, visionary, and a doer; easily able to shift from thought leadership to rolling up his or her sleeves to engage in hands-on support.  The candidate must have deep credibility and experience inspiring confidence and motivation with senior executives.  He or she will bring imagination and determination to solve complex customer issues across a global organization and will define, manage and measure all aspects of customer success company-wide, driving customer satisfaction, retention rates and growth.  A major measure of success for the VP will be his or her ability to build and inspire a team of customer success professionals with a focus on creating exceptional employee experiences. This will require demonstrated success hiring, developing and retaining a high-performing team.  

Our Customer Success Team is responsible for ensuring our customers receive an outstanding customer experience and meet their business goals. Customer Success Managers and Specialists partner together with a shared goal of providing our customers with an exceptional experience with their programs using Workhuman’s product suite. They are committed to working with customers throughout the customer’s lifecycle and ensuring each one receives the maximum value from our solution.  We work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives.  This is not simply a vendor relationship. We are true partners with our customers. 

The role’s primary responsibility is to ensure that each customer has achieved sustainable value from the Workhuman solution. Accompanying this goal is customer satisfaction, multi-level relationship management, maximizing program and feature adoption, alignment with best practices and the delivery of the customer’s program goals and objectives.

 The E-Commerce Specialist will support the North America category management team to enhance and maintain the gift card offering in the US and Canada. The role will report to the Senior Manager and will include daily tasks such as industry research, sourcing, sales analysis and pitching suppliers on strategic promotional opportunities. Focus is on analyzing sales and driving margin through enhanced offerings. The ideal candidate will enjoy working in a fast paced, growing company and contributing to future success.

Workhuman is growing our E-Commerce team! We are expanding and hiring at all levels and functions within E-Commerce. Our E-Commerce teams include Global Merchandising, Customer Relations, Catalog Management, and International E-Commerce.

The Marketing Programs Manager will develop, plan, execute, and measure Workhuman’s  demand generation campaigns focused on acquisition of new customers. In this role, you will implement a world-class demand generation framework that enables efficient and optimized campaigns based on our ideal customer profile, generates quality opportunities, and accelerates the sales cycle. Working closely with other members of the marketing team, you will collaborate on the development of segmented email campaigns, multi-touch nurture campaigns, and direct response digital marketing.  To be successful in this role, you will need to be able to think strategically, while also executing diligently, in order to maximize the impact of each campaign on demand generation.  

The Customer Marketing Programs Specialist will assist in executing customer campaigns. In this role, you will help establish an ongoing cadence of campaigns with the goal of expanding relationships, increasing platform usage, and uncovering new opportunities. Working closely with other members of the development marketing team and customer success, you will collaborate on the development of offers, content, and creative packaging for campaigns.  Top candidates for this role will be true advocates for the customer, have a test and learn mindset and challenge the status quo. 

The role’s primary responsibility is to ensure that each customer has achieved sustainable value from the Workhuman® solution. Accompanying this goal is customer satisfaction, multi-level relationship management, maximizing program and feature adoption, alignment with best practices and the delivery of the customer’s program goals and objectives. This is an exciting opportunity for an experienced leader who has broad expertise in customer relationship management, and consulting. The ideal candidate will have large account management experience understand what it takes to deploy enterprise software, be well-versed in cross team coordination, have relationship mapping expertise, experience building lasting relationships with customers and be a strategic thinker.

Workhuman is currently looking for a Marketing Automation Specialist to join our team. The Specialist plays an integral role in lead generation, nurturing, email marketing, global campaigns & customer/prospect outreach activities. This person will define, create, execute and manage all aspects of marketing campaigns in our marketing automation platform, Marketo. This includes partnering with demand generation to execute campaigns, emails, landing pages, optimization segmentation, as well as setting up all associated workflows. This person will become one of the company's marketing automation "Super Users", maintaining, evolving and driving best practices. 

As a Product Data Analyst, you'll be expected to quickly build technical and content expertise while working across a variety of high-impact projects. We are in rapid expansion mode and are building the analytics capabilities needed to shape and execute on our vision and plan for taking our user experience and offering to the next level, further differentiating us in the space and supporting our overall business growth. This role is embedded with Product Management and is responsible for delivering product insights that drive optimization, iteration, and growth for the Workhuman Cloud product suite. You will work alongside the entire Product organization and will learn every side of our business as we execute on our cross-functional goals. In addition to direct responsibility for product analytics, this role is expected to contribute to our broader analytics team and company data culture by sharing learnings, partnering with others and building new capabilities for transformational data driven decision-making. 

As a Business Development Representative, you play a vital role in maximizing the attainment of the company’s new business and revenue goals.  You will be a hunter, at the forefront of the sales team generating, as well as qualifying, all leads including inbound, marketing driven leads as well as those you generate on your own through smart cold calling.  You will sell solutions designed to help clients build the business case for strategic recognition and to benchmark their current programs. Your ultimate goal as a Business Development Representative is to generate qualified meetings for your field sales partners that will result in new clients and revenue for your territory.

The Vice President of Business Operations will drive strategic quality leadership, operational excellence and provide sophisticated counsel to the sales, customer success, and marketing organizations. Responsibilities include planning, reporting, forecasting and pipeline development and management, sales process optimization, evolution of sales training, sales program implementation, sales compensation design and sales enablement with technology. This leader will hold a seat on the Sales, Customer Success & Marketing Executive Leadership Team, responsible for the overall productivity and effectiveness of the global sales organization.