WeTravel Benefits Overview

Manage transaction and payment revenue, revenue ledger activities, advanced balance sheet reconciliations, global tax compliance support, financial reporting, and financial statement preparation. The role also supports statutory foreign audits, M&A activity, and ad hoc reporting while collaborating with Product, Engineering, and international stakeholders. Responsibilities include team management and maintaining accurate, compliant financial operations in a remote global organization.

Manage the LATAM Customer Support team and oversee Fin (Intercom) operations. Lead coaching, hiring, escalations, onboarding, workflow automation, AI deflection, self-service improvements, and support KPI performance. Partner cross-functionally with Product, Engineering, Sales, Account Management, and Payment Operations to represent customer needs, improve processes, and support strategic initiatives. The role also involves reporting on CSAT, response and resolution times, SLAs, QA scores, and driving scalable customer support programs.