Jobs at Junction

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

Lead end-to-end business hiring for Operations, Support, and G&A at an early-stage healthcare startup. Build outbound sourcing pipelines, partner with hiring managers, improve hiring processes and scorecards, maintain candidate experience, and report hiring insights and market feedback.

Lead a distributed Lab Operations team responsible for lab result review, order investigations, issue resolution, vendor coordination, SLA attainment, and operational quality. Manage staffing and team development, improve SOPs and workflows, resolve complex cross-functional issues, and partner with systems and tooling teams to automate manual processes. Success includes stronger team independence, fewer escalations, consistent quality, and scalable operations.

As a Technical Support Engineer, you will investigate technical issues, diagnose problems, communicate solutions to customers, and improve support processes and documentation.