Versapay Benefits Overview

Own and expand a portfolio of complex B2B SaaS customer accounts, including multi-entity and PE-backed organizations. Build executive relationships, identify expansion opportunities, lead qualification through negotiation and close, and coordinate with Customer Success, Product, Marketing, Solutions Consulting, and Implementation teams. Maintain accurate pipeline forecasts while advising customers on payments and accounts receivable automation that improves efficiency and cash flow.

Leads the enterprise Talent Acquisition function, recruiting strategy, team, hiring standards, executive searches, pipelines, and quality-of-hire initiatives. Partners with the CPO, CEO, executives, and business leaders on workforce planning, market intelligence, compensation benchmarking, and talent decisions. Uses data, AI, and automation to improve recruiting efficiency and decision quality while coaching the recruiting team and supporting scalable growth.

Provides advanced functional and technical support for customers using ERP integrations and payment solutions. Troubleshoots complex integration, accounting, payment processing, and data synchronization issues; manages customer cases and escalations; and collaborates with Product, Engineering, Customer Success, and Implementation teams. The role also contributes to knowledge-base content, process improvements, customer satisfaction, and mentoring while meeting service-level and resolution-time objectives.