Triple Whale
Triple Whale Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers company equity
Offers dental insurance
Offers vision insurance
Offers health insurance
Offers generous parental leave
Work-Life Balance + Wellbeing
Offers generous PTO
Provides paid sick days
Provides paid holidays
Career Growth + Development
Job training & conferences
Company Culture
Offers a remote work program
Recently posted jobs
eCommerce • Software
Manage and grow a portfolio of existing ecommerce customers through strategic upsell and cross-sell. Build trusted relationships, identify adoption and growth opportunities, lead commercial conversations, create scalable expansion plays, monitor account health, and collaborate with cross-functional teams to maximize customer outcomes and retention.
eCommerce • Software
Lead and scale a technical customer support organization for a B2B SaaS product. Own frontline support, support engineering (reproductions, log diving, SQL, API debugging), bug triage, AI-first deflection using LLMs, metrics (response time, TTR, CSAT), knowledge management, and partnership with Product and Engineering. Hire, define operating model, and build global coverage.
eCommerce • Software
Serve as a trusted consultant for agency partners managing brand portfolios on Triple Whale. Provide proactive technical support, advise on marketing strategy and product functionality, collaborate with Sales, Solutions Architects and Support, forecast revenue/renewals, lead agency meetings, gather product feedback, and drive customer experience improvements.
