Jobs at Thunder (thundersf.com)

Lead training and onboarding processes for federal clients, managing change management and user adoption strategies within Salesforce environments.

Develop and optimize advanced contact center solutions using AWS services, focusing on Amazon Connect and AI technologies, while collaborating with cross-functional teams.

The role involves leading comprehensive testing of Federal Amazon Connect solutions, ensuring compliance with security standards, mitigating risks, and collaborating with cross-functional teams to deliver high-quality products.

Design and lead Federal Salesforce Service Cloud and Experience Cloud solutions, produce compliant architecture and design documents, liaise with Federal stakeholders, mentor teams, mitigate technical risks, and support Federal bids while ensuring security and Government Cloud Plus best practices.

Design, develop, and deploy secure, scalable Salesforce solutions using Apex and Lightning Web Components. Implement Case/Knowledge business logic, Omni-Channel routing, and secure integrations with legacy federal systems. Contribute to DevSecOps pipelines, participate in code reviews and UAT, and collaborate with architects, BAs, and PMs to meet federal security and compliance requirements.

Serve as the primary onshore lead for multiple small-to-midsize Salesforce engagements. Manage project plans, budgets, schedules, and deliverables; translate business requirements into functional specs; coordinate with global teams; support UAT and training; develop user stories and process diagrams; implement Salesforce solutions and AppExchange products according to best practices.

Lead technical strategy and architecture for Salesforce solutions in Federal delivery, ensuring compliance and integration with legacy systems while managing development teams and stakeholder interactions.